MOHD ARIF
NEW DELHI
Summary
A business operations professional worked for over 10 years in diverse functions of customer operations, merchant operations, category management, and cross-border trade in the e-commerce industry, looking forward to digging deeper into other business verticals as well.
Overview
10
10
years of professional experience
Work History
Assistant Category Account Manager-CBT
Shopclues.com
Gurgaon
07.2022 - Current
- Handle the daily operations of cross-border trade.
- Create deals on various South Korean e-commerce platforms.
- Raise purchase orders and invoices to procure products from vendors.
- Check catalog hygiene and coordinate with the design team to enhance the catalogue.
- Coordinate with the marketing team for brand promotions and run products on sale through various campaigns.
- Handle all backend operations related to the listing, sourcing, marketing, and order fulfillment.
- Manage the SKU for the products and coordinate with the warehouse team and logistic team for correct order fulfillment.
Assistant Category Account Manager-Category
ShopClues.com
01.2021 - 06.2022
- Worked with the vendor to launch new products at competitive pricing
- Managed pricing, promotion, and merchandising in marketing campaigns.
- Worked with the internal stakeholders to develop and implement strategic sales plans with key metrics of contribution margin, revenue, and conversation rate to drive category profitability.
- Responsible for evaluating and managing relationships with the vendors by discussing product selection, maintaining inventory, and negotiating product prices.
Senior Analyst - Merchant Operations
ShopClues.com
10.2017 - 01.2021
- Qualitative resolution of the merchant's fulfillment, catalogue, and billing-related issues by coordinating with operations departments.
- Study comprehensive data to check the viability of the existing process.
- Analyze and recommend new possible implementations to shrink cost and increase GMV (gross merchandise value)
- Vendor Management by being a SPOC (single point of contact) for Order, Revenue & Payment reconciliation issues
- Responsible for managing all the SKU level information, including product descriptions and images, to ensure catalog hygiene and improve the customer experience.
Analyst - Customer Experience Operations
ShopClues.com
08.2014 - 10.2017
- Worked in customer experience operations with various teams.
- Handled Customer Escalations regarding RMA (reverse logistics)
- Resolved customer queries by coordinating with the internal operations departments.
- Coordinated with 3PL (3rd party logistics) for smoother reverse logistics Operations
- Worked on the SHARP ticketing program for end-to-end results regarding customer queries.
Education
Bachelor of Business Administration -
Jamia Millia Islamia University, Delhi
01-2018
Bachelor of Science -
Zakir Husain College, Delhi University (DU)
New Delhi01-2014
12th Science Stream -
Sarvodaya Vidyalaya (CBSE)
01-2009
Skills
- CATEGORY MANAGEMENT
- VENDOR MANAGEMENT
- BUSINESS OPERATIONS
- CUSTOMER EXPERIENCE OPERATIONS
- RECONCILATION
- Relationship Management
- Merchandising Strategies
- Marketing Coordination
Languages
- Hindi
- English
Personal Information
- Father's Name: Mr. Shamshul Haq
- Title: Senior Analyst-Category
- Date of Birth: 09/25/91
- Nationality: Indian
- Marital Status: Married
Timeline
Assistant Category Account Manager-CBT
Shopclues.com
07.2022 - Current
Assistant Category Account Manager-Category
ShopClues.com
01.2021 - 06.2022
Senior Analyst - Merchant Operations
ShopClues.com
10.2017 - 01.2021
Analyst - Customer Experience Operations
ShopClues.com
08.2014 - 10.2017
Bachelor of Business Administration -
Jamia Millia Islamia University, Delhi
Bachelor of Science -
Zakir Husain College, Delhi University (DU)
12th Science Stream -
Sarvodaya Vidyalaya (CBSE)
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