MOHD KAIF ANSARI
Delhi
Summary
Dynamic Relationship Manager with proven expertise at Kotak Mahindra Bank, excelling in customer service and relationship management. Adept at developing tailored solutions and enhancing customer satisfaction. Strong leadership and project management skills, complemented by proficiency in MS Office, drive successful outcomes and foster team collaboration.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Relationship Manager
Kotak Mahindra Bank LTD
Noida
04.2023 - Current
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Addressed customer questions and concerns regarding products and services.
- Implemented strategies aimed at improving overall customer satisfaction levels.
- Developed and maintained relationships with customers to ensure their satisfaction.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Prepare a service request and help with email queries.
- Managed to complete all deliverables during the attrition phase.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Phone Banking Officer
Altruist PVT LTD
Noida
05.2022 - 02.2023
- Phone Banking Officer (Axis bank)
- Costumer service.
- Prepare of Service request and helping in Email queries.
- Reviewing work of Junior before submitting for a final review.
- Collaborating with the Oversight Team regarding queries and the new addition of process.
- Managed to complete all deliverables during attrition phase.
Accountant (inter)
New India Trading
Badaun
02.2021 - 04.2022
- Reviewed and corrected the bills
- Supported Senior accountant with emphasis on Bills,record keeping and data entry
- Looked all banking work
Education
Bachelor of Arts (Honours) -
Aligarh Muslim University
Aligarh05.2021
Senior Secondary (XII) -
Kendriya Vidhalaya Sangathan
Badaun03.2018
Secondary (X) -
Amol Chand Public School
03.2016
Skills
- MS Office
- Customer service
- Customer relationship management
- Leadership
- Teamwork
- Banking products and services
- Technology Proficiency
Accomplishments
- I won Quarter H1 and H2 as a top KRA achiever at Kotak Mahindra Bank
- Qualified for the Grow Program at Kotak Mahindra Bank
- Promoted from officer to SME
- Achieved an outstanding rating consecutively for years at Kotak Mahindra Bank
Certification
- Advance Diploma in Computer Applications
April 2021 – October 2021: Successfully completed and certified
- The Fundamentals of Digital Marketing
Google, Online, Oct 2020 - Nov 2020
Successfully completed and certified in 13 modules of the Fundamentals of Digital Marketing by Google
Languages
Hindi
First Language
Urdu
Intermediate (B1)
B1
English
Advanced (C1)
C1
Hobbies and Interests
- Reading
- Listening Music
- Cooking
Timeline
Relationship Manager
Kotak Mahindra Bank LTD
04.2023 - Current
Phone Banking Officer
Altruist PVT LTD
05.2022 - 02.2023
Accountant (inter)
New India Trading
02.2021 - 04.2022
Bachelor of Arts (Honours) -
Aligarh Muslim University
Senior Secondary (XII) -
Kendriya Vidhalaya Sangathan
Secondary (X) -
Amol Chand Public School
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