MS Excel, MS Word, MS PowerPoint
Mohd Javed Saifi
Sr. Travel Analyst
Ghaziabad
Summary
Seeking a position of Corporate Travel Consultant in a reputed organization where I can use all my knowledge and experience in a better way to benefit the organization.
Overview
12
12
years of professional experience
11
11
years of post-secondary education
1
1
Language
Work History
Sr. Travel Analyst
EXL India Pvt Ltd
Gurugram
01.2017 - Current
- Ticketing and reservation on Galileo GDS
- Suggested clientele regarding routes, cheap fares, reservations, and tour wares or services.
- Researched and solved any problems related to reservations.
- Prepared systematic travel plans for travelers through chosen vendors.
- Arranged and booked travel reservations for domestic and international travel needs.
- Served as first point of contact for the client regarding all travel related inquiries; researched and resolved related problems.
- Made arrangements for clients’ tour in compliance with corporate travel policies.
- Assured that client was fully aware of all rules and restrictions applied to reservations confirmed both verbally and on the invoice.
- Kept fully abreast on all airline rules, regulations, tariffs and fare requirements and accurately applied knowledge while making reservations.
- Acknowledged emails within an hour of receipt and responded promptly to respective clients.
Sr. Business Relationship Executive
Oxigen services India Pvt Ltd
Gurugram
01.2014 - 01.2016
- Provide resolution to queries or complaints on the spot.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Proven ability to develop and implement creative solutions to complex problems.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Executive
V Care call center India Pvt Ltd
Noida
01.2012 - 01.2014
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access.
- Established and oversaw performance targets for call center associates.
- Determined quality assurance benchmarks and set standards for improvement.
- Collected and analyzed call center statistics, sales rates, costs, and customer service metrics.
Education
10th - Commerce
R.A Geeta Sr. Sec School
Delhi 04.2008 - 03.2009
12th - Business Commerce
Police Modern School
Ghaziabad 03.2010 - 03.2011
Diploma - Tourism and Travel management
IITC
New Delhi 08.2016 - 09.2017
Bachelor of Commerce -
Swami Vivekanand Subharti University
Meerut 03.2020 - Current
Bachelor of Commerce - Business Administration And Management
Swami Shraddhanand College
New Delhi 06.2013 - 07.2018
Skills
Galileo and Sabre GDS
International and domestic travel
Corporate Travel
Microsoft Excel, PowerPoint, MS Word
Learned and adapted quickly to new technology and software applications
Team management
Software
Galileo
Sabre
Interests
Movies, Web Series, Online Mobile Action Gaming, Outdoor Sports,
Timeline
Bachelor of Commerce -
Swami Vivekanand Subharti University
03.2020 - Current
Sr. Travel Analyst
EXL India Pvt Ltd
01.2017 - Current
Diploma - Tourism and Travel management
IITC
08.2016 - 09.2017
Sr. Business Relationship Executive
Oxigen services India Pvt Ltd
01.2014 - 01.2016
Bachelor of Commerce - Business Administration And Management
Swami Shraddhanand College
06.2013 - 07.2018
Executive
V Care call center India Pvt Ltd
01.2012 - 01.2014
12th - Business Commerce
Police Modern School
03.2010 - 03.2011
10th - Commerce
R.A Geeta Sr. Sec School
04.2008 - 03.2009