Mohini Srivastava
KYC Analyst
GHAZIABAD
Overview
15
15
years of professional experience
4
4
Certificates
Work History
Human Resources Recruitment Partner
GAO Tek Inc.
New Delhi
01.2025 - 04.2025
- Performed high-volume data screening and document verification to support onboarding processes.
- Reviewed applications and identified data inconsistencies and potential risk indicators, ensuring compliance.
- Maintained accurate records and case tracking using CRM systems.
- Coordinated with stakeholders to resolve onboarding issues and ensure process adherence.
- Handled escalations and ensured timely issue resolution aligned with compliance standards.
- Improved process efficiency by 20% through structured tracking and reporting.
- Assisted in onboarding new employees, conducting orientation sessions and facilitating a smooth transition into their roles.
- Negotiated competitive compensation packages for candidates, securing the best talent while staying within budget constraints.
Customer Service Executive (Airline Operations)
SpiceJet
Guwahati
12.2010 - 03.2012
- Conducted identity and document verification (passport, ID, visa) ensuring regulatory compliance.
- Performed customer onboarding checks, ensuring accurate data capture and validation.
- Identified discrepancies and escalated potential risk cases as per operational protocols.
- Handled 1000+ passengers daily, maintaining high standards of accuracy and compliance.
- Coordinated with operations, security, and finance teams to ensure smooth and compliant processing.
- Managed 30–40 interactions per shift, resolving issues and ensuring service quality.
- Processed financial transactions (UDF), ensuring accuracy and reconciliation compliance.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
Front Office Executive
Sinclairs Hotels Ltd.
Siliguri
05.2010 - 11.2010
- Verified customer identity and booking details, ensuring data accuracy and compliance.
- Maintained accurate records and supported transaction verification processes.
- Identified discrepancies and resolved billing issues with attention to detail.
- Coordinated with teams to ensure seamless service delivery and issue resolution.
- Facilitated seamless communication between departments through effective coordination and scheduling of meetings.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues through a proactive approach.
- Boosted client retention rates with exceptional service provided during every interaction, both in-person and via phone/email correspondence.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
Summary
Results-driven compliance professional prepared for role with solid foundation in KYC processes. Experience in conducting detailed investigations and ensuring adherence to regulatory standards. Known for fostering team collaboration and adaptability in dynamic environments. Proficient in risk assessment and regulatory compliance.
Education
Certification - Business Administration And Management
IIM Shillong
Shillong 04.2001 -
Master of Science - Botany
Lalit Narayan Mithila University
Darbhanga 04.2001 -
J.D. - Aviation,Hospitality & Travel Management
Frankfinn Institute
Siliguri01-2009
Skills
KYC Onboarding
Customer Due Diligence (CDD)
Document Verification
Risk Identification & Escalation
Compliance & Regulatory Awareness
Data Validation & Accuracy
Excel proficiency
AML compliance
Transaction monitoring
Stakeholder management
Compliance reporting
Timeline
Human Resources Recruitment Partner
GAO Tek Inc.
01.2025 - 04.2025
Customer Service Executive (Airline Operations)
SpiceJet
12.2010 - 03.2012
Front Office Executive
Sinclairs Hotels Ltd.
05.2010 - 11.2010
Certification - Business Administration And Management
IIM Shillong
04.2001 -
Master of Science - Botany
Lalit Narayan Mithila University
04.2001 -
J.D. - Aviation,Hospitality & Travel Management
Frankfinn Institute
Certification
Introduction to CRM with HubSpot, Coursera, 2025