Hi, I’m
Monica S
Senior Technical Process Executive
Bangalore
Summary
Customer-focused professional with a demonstrated history of delivering exceptional service in IDAM as a Senior technical process executive, I have honed my skills in access management and KOP annual recertification etc. Known for my ability to understand customer needs and provide tailored solutions, I consistently exceed expectations and contribute to customer satisfaction. Proactive and adaptable, I strive to continuously improve processes
Overview
2
years of professional experience
5
Languages
Work History
Infosys BPM LTDBengaluru
SENIOR TECHNICAL PROCESS EXECUTIVE
12.2021 - Current
Job overview
- User account establishment and activation.
- Hands over 2.5 years of experience on access and authentication, Azure AD.
- User provisioning in RBI applications like CDSL, NSDL, REGDOM, SFMS, IND- Ekuber, Linux application like IDMS and Mainframe applications.
- Password and account lock issue management.
- User account privilege management, entitlement management and log review.
- User account deactivation and deletion.
- Working on User recertification, dormant account and check audit logs.
- Working on Service Now ticketing tool as well as internal different ticketing tool and manage all Incident, Task, Change request and maintain SLA.
- Providing support for internal project related application installation and troubleshooting to user.
- Escalate to vendor if user face any problem with application and follow up.
- Reviewing pending requests on daily basis and ensuring technical solutions are providing to end users within SLA.
- Share KOP documents to all engineer, also maintain the database for all known issue for providing faster resolutions. Also update KOP as per requirement.
- Request assignment within team and follow up.
- Arrange training for new joiner and support them for resolve the issue.
- Attend the weekly call of team performance, Audit calls.
- Part of RPA (Robotic Process Automation) team to get application automated.
Education
Manasagangotri University of Mysore
MASTER'S DEGREE
Global College of commerce
BCOM
Skills
Excellent troubleshootingundefined
Achievements And Awards
- Got a promotion within a year which is very rare to get in the current organization.
- Certification in Multi factor authentication.
- Certification in Okta Administration.
- Received a SPOT Award for my consistent in my performance, Achieving daily targets, maintaining 100% accuracy and for my clear process understanding.
- Received Individual Extra Miler Award for my interest in learning new activities and taking initiative in other responsibilities rather than processing the daily targets
- Outstanding Grade - While appraisal
- Appreciation emails from clients for handling critical issues and for maintaining quality work.
Personal Information
- Date of Birth: 07/27/98
- Nationality: Indian
- Marital Status: Single
Hobbies
- Learning new Languages
- Sketching
- Dancing
Timeline
SENIOR TECHNICAL PROCESS EXECUTIVE
Infosys BPM LTD
12.2021 - Current
Manasagangotri University of Mysore
MASTER'S DEGREE
1 2021
Global College of commerce
BCOM
1 2019
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