Monika Srivastava
Noida
Summary
Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.
Overview
4
4
years of professional experience
Work History
Area Sales Manager
ShaadiDukaan.com
Bengaluru
09.2018 - 07.2019
- Attend meetings with potential clients to determine technical and business requirements, and ensure that all necessary information is collated prior to producing a solution.
- Ensuring daily month targets are reached.
- Handling team target
- Generate weekly, monthly, quarterly reports on sales volume, revenue growth and competitive landscape.
Senior Sales Executive
MATRIMONY.COM
Bengaluru
04.2017 - 08.2018
- Builds productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activities.
- Identifying market potential in order to establish new customers.
- Negotiated contracts with clients while maintaining profitability goals.
- Managing and maintaining all existing and new vendor information.
Business Development Manager (BDO)
TCI EXPRESS LTD
Ahmedabad
08.2015 - 12.2016
- Collaborated with cross-functional teams including marketing, operations, finance.
- Monitoring customer credit and outstanding, following up for timely release of payment.
- Developed strategic partnerships with vendors and suppliers to ensure cost efficiency.
Education
MBA - IB
GITAM School of International Business
01.2015
Accounts Honors -
Vinoba Bhave University (B.S.K. College, Maithon)
01.2013
Skills
- Market analysis
- Contract negotiation
- Customer relationship management
- Strong inter-personal skills
- Strong work ethics
- Team leadership
- Vendor Relation
- Energetic
Languages
- English
- Hindi
- Bengali
Hobbies and Interests
- Listening to music
- Travelling
Timeline
Area Sales Manager
ShaadiDukaan.com
09.2018 - 07.2019
Senior Sales Executive
MATRIMONY.COM
04.2017 - 08.2018
Business Development Manager (BDO)
TCI EXPRESS LTD
08.2015 - 12.2016
MBA - IB
GITAM School of International Business
Accounts Honors -
Vinoba Bhave University (B.S.K. College, Maithon)
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