MORGAN BERNARD NUNES
Margao,Goa
Summary
Success in enabling strong revenue growth through end-to-end sales management. Focused on continuous improvement using market knowledge, competitor research, innovation and team motivation. Always looking for opportunities to bring in and retain customers.
Overview
9
9
years of professional experience
Work History
ASSOCIATE CLUSTER MANAGER
WOW MOMO FOOD PVT LTD
08.2021 - Current
- Developed marketing plans to support department strategies.
- Used multi-source data to determine sales and delivery terms for products and services.
- Organized special sales at specific times to drive customer engagement and move high volumes of products.
- Optimized sales methods to best engage, acquire and retain customers.
- Oversaw planning and execution of targeted sales and marketing strategies.
- Analysed sales reports to identify trends and update strategies.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Helped to reduce staff turnover rates by driving improvements in team culture, transparency and cohesion.
- Planned and managed resources and budget to support and deliver objectives.
- Optimised sales methods to best engage, acquire and retain customers.
- Supported front-line sales teams with well-coordinated administrative operations.
- Managed team of 20 staff, driving performance with motivational strategies to exceed sales targets.
MANAGER
MASTERCHEF VICTORIA BAKERY & PASTRY
ASST. RESTAURANT MANGER
01.2018 - 01.2019
- Reconciled cash takings, card statements and receipts after each shift, noting and rectifying discrepancies.
- Led pre-shift briefings to prepare teams for upcoming challenges and priorities.
- Managed team of 5 employees, providing ongoing training and guidance to maximize potential.
- Performed various store operations including opening and closing procedures, product display management and budget control.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
TEAM LEADER
TRAVEL FOOD SERVICES
02.2019 - 06.2020
- Resolved employee relations issues and navigated disciplinary proceedings.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Led shifts and motivated team to drive sales.
- Upskilled team members by planning and delivering training workshops.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Supported new hires through onboarding process for speedy and successful training.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
Floor manager
DUNKIN DONUTS
12.2014 - 12.2017
- Delegated tasks based team members' strengths to improve productivity and quality of work.
- Maintained advanced product knowledge, sharing expertise with team members for improved customer service.
- Recruited and trained staff members, leading by example to consistently elevate store standards.
- Reconciled cash takings, card statements and receipts after each shift, noting and rectifying discrepancies.
- Product quality as per standards.
- Donut finishing and display
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Constantly expanded personal knowledge of coffee styles and varieties, providing knowledgeable customer guidance.
JOB TRANING
DONA SYLVIA
- SYLVIA
- F&B SERVICE
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
Education
Associate's degree - HOSPITALITY AND HOTEL ADMINISTRATION
PADRE CONCEICAO COMMUNITY COLLEGE, U. DELHI BOARD
2013
HSSC -
FR.BASCILIO ANDRADE MEMORIAL HIGHER SECONDARY SCHOOL
2010
SSC -
FR.AGNEL MULTIPURPOSE HIGH SECONDARY SCHOOL
2007
H.R -
VEGETABLE CARVING, D.F. BOARD
S.D.C.T - undefined
2011
B GRADE - undefined
ELECTRICIAN, R.D.F. BORAD
2009
H.R.D.F - undefined
H.M.C.T
2009
Skills
- Business development
- Sales training
- Relationship management
- Sales goal attainment
- Brand-building strategies
- Problem-Solving
- Coaching leadership
- SMART goal setting
- Revenue growth
- Operations oversight
Affiliations
E.S.D.P.ON REPAIRS &SERVICING OF REF.&A.C.
M.S.M.E.
GOVERNMENT OF INDIA
2012
BAKERY &PATISSERIE
I.H.M. GOA
GOVT. OF INDIA
2014
Interests
HOBBIES:
, Cooking, computer skills,
Preparation of snacks and cake for different occasions.
(MORGAN BERNARD NUNES)
Languages
English
Native
Hindi
Intermediate
Accomplishments
- Supervised team of 40 staff members.
- Resolved product issue through consumer testing.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Drove record-high sales
Timeline
ASSOCIATE CLUSTER MANAGER
WOW MOMO FOOD PVT LTD
08.2021 - Current
TEAM LEADER
TRAVEL FOOD SERVICES
02.2019 - 06.2020
MANAGER
MASTERCHEF VICTORIA BAKERY & PASTRY
ASST. RESTAURANT MANGER
01.2018 - 01.2019
Floor manager
DUNKIN DONUTS
12.2014 - 12.2017
JOB TRANING
DONA SYLVIA
Associate's degree - HOSPITALITY AND HOTEL ADMINISTRATION
PADRE CONCEICAO COMMUNITY COLLEGE, U. DELHI BOARD
HSSC -
FR.BASCILIO ANDRADE MEMORIAL HIGHER SECONDARY SCHOOL
SSC -
FR.AGNEL MULTIPURPOSE HIGH SECONDARY SCHOOL
H.R -
VEGETABLE CARVING, D.F. BOARD
S.D.C.T - undefined
B GRADE - undefined
ELECTRICIAN, R.D.F. BORAD
H.R.D.F - undefined
H.M.C.T
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