Sanchaita Das
Jaipur
Summary
Highly-motivated employee with over 3.5 year of experience as a Customer Support Executive. Desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Technical Support Executive
Teleperformance
Jaipur
10.2022 - 03.2024
- Retention Specialist
- Negotiating with customers to renew contracts and retain business.
- Resolved service user requests within target timeframes.
- Identify and assess customers' needs to achieve satisfaction
- Keep records of customer interactions, process customer accounts and file documents
- Building positive relationships with customers and business associates.
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Provide accurate, valid and complete information by using the right methods/tools
Sales R
Car Dekho
Jaipur
09.2020 - 04.2022
- Improved service quality and increased sales by developing strong knowledge of company's products and services
- Keep tracks of customers requirements and arranging a meeting with the dealers.
- Proactively identified and solved complex problems impacting operations management and business direction.
- Responded to live chat rooms to answer and resolve customer queries, elevating customer satisfaction with immediate support.
Education
B.Comm - Commerce
Rajasthan University
Jaipur, India06-2022
Skills
- Customer communications
- Empathy and Patience
- Customer Relationship Management (CRM)
- Escalation management
- Negotiating service level agreement
- Critical Thinking
- Training and mentoring
Languages
English
First Language
Language
- English
- Hindi
- Bengali
Timeline
Technical Support Executive
Teleperformance
10.2022 - 03.2024
Sales R
Car Dekho
09.2020 - 04.2022
B.Comm - Commerce
Rajasthan University
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