WIndoes, Linux,Ubuntu
Mukesh Prasad Saraf
Asst Manager IT
Derabassi
Summary
To work in challenging environment which gives me a chance to explore my talent & skills for the development of organizational and individual goals.
Overview
17
17
years of professional experience
1
1
Certification
2
2
Languages
Work History
Desktop Support Engineer
Akal Information system Ltd
06.2011 - 11.2014
- Managing & maintaining all the hardware & networking issue, configuring & troubleshooting Exchange outlook client, joining computer to windows Domain
- Installing & troubleshooting Symantec Endpoint protection Antivirus from server license., Installation & troubleshooting of LAN printer, Plotter & License AutoCAD software from server), IMAC
- Providing support for DLF foodcourt hospitality software like Shawman, Smardebit & LSR & hardware & software issue of IBM POS Machines.
Customer Support Engineer
TVSE Servicetec ltd
04.2009 - 04.2011
- Part replacement & hardware & software troubleshooting of Dell desktop, laptop & workstation
- Completed DCSE(Dell certified System Expert) during work period.
Hardware & Network Engineer
SAM COMPUTER
09.2007 - 10.2009
- All the hardware & networking of Desktop, Laptop
- Software, outlook xpress, MS Outlook, installation of network printer, local printer
- Assembling & disassembling of desktops
- Installation of Tally software single licence & network licence.
Asst MGR IT
DTDC Express LTD
4 2015 - Current
- Working on MYSQL Database Server, restoring backup of MySQL DB, Installation of MYSQL server, executing query
- Providing support on Thunderbird mail, Mozilla Firefox, Outlook express, Ms Outlook, Updating WAR(Web Archive) file
- Providing support on Web application CTBS Plus
- Installation & configuration of Lan printer
- Installing Apache Tomcat application server for Helios web application
- Execute Mysql queries through Mysql Front software
- Installing RHEL 5.5, 6.6 and 7 & installing & configuring Mysql Database server on linux platform
- Installing VMware, Creating and connfiguring Multiple Virtual machines on a single Physical server through VMware
- Client configuration of SAP
- Configuration of Gsuite Client, calendar, hangout, Meeting on Gsuite
- Configuration of Gsuite on Smartphone
- Commands of Linux, Creating YUM Repository, FTP, LVM, fdisk, SAMBA, NFS, Crontab, NTP
- Installation of LAMP Server
- Installation and configuration of Ubuntu
- Installation of software, printers, Wine, third party software on Ubuntu
- Asset management of whole Haryana Branches
- Providing support to end user for Windows,mail client, Ubuntu, printer, Desktop
- Providing support of 80 systems at one location and also provide support to many remote locations
- Providing training to OPS team on the floor of new development in the application as well as to DTDC franchisees on their modules
- Testing & implementing of Applications
- Communicating CO Team for API integration for Booking,label print,Pincode search,tracking
- First Mile and Last mile(Shipsy) portal training to end users and DTDC franchisee for booking,Label generation and delivery the consignments
- Implementig and configuring of online shopping/Shipping portal/pluggin like shopify,Shipway woocommerce, opencart etc
- Worked on ITSM tools and currently working with ZOHO remote tool.
Education
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Personal Information
- Father's Name: Shri Rajmangal Sah
- Date of Birth: 01/26/85
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Technical Knowledge
Managing, maintaining and troubleshooting the hardware Resources of a PC, Assembling and disassembling of a PC, Installing and configuring all type of Microsoft Operating System like Win98,2000,XP,Windows vista, windows 2003 Win7, Creating Local Area Network, Installing & troubleshooting all type of Network devices like switch, and hub, Cabling and crimping the network cables, Configuring & troubleshooting wireless networking, Fundamental knowledge of Microsoft Azure Cloud, Creating local and domain user accounts and setting logon hours for the user accounts, Installing the active directory service, Backing up the user state data and system state data and restoring it, Installing and Configuring the local printer and network printer, Troubleshooting the network connections, Configuring Outlook Express, MS Outlook, Backup & Restore of mail of MS Outlook & Outlook Express, Configuring Windows RAID, Installation & configuration of Exchange server & mail client MS Outlook, Replacing part & troubleshooting of laptop hardware
Major Strength
Ability to work in critical situations
Software
Certification
MCP
Interests
Watching news and listening music
Timeline
Desktop Support Engineer
Akal Information system Ltd
06.2011 - 11.2014
Customer Support Engineer
TVSE Servicetec ltd
04.2009 - 04.2011
Hardware & Network Engineer
SAM COMPUTER
09.2007 - 10.2009
Asst MGR IT
DTDC Express LTD
4 2015 - Current
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