Munzareen Sayyed CLSSBB

Learning & Transformation

• Spearheaded the implementation of the Learning Delivery function in the zone, managing change, and stakeholders to ensure the adoption and ongoing success of the learning team.
• Collaborated with learning subject matter experts and ensure the delivery of end-to-end process mapping and the transition of learning services (i.e. Fit-gap analysis, change impacts assessment, and knowledge transfer/training on new processes.
• Develop the specialist skills and capabilities required for the learning function, providing guidance, coaching, and training to enable learning professionals to excel within the new framework.
• Regularly assess and refine the operating model based on feedback, insights, and emerging trends in learning and development.
• Partnered with stakeholders to identify learning needs, define learning objectives, and design comprehensive learning strategies that align with the organization's learning and leadership development goals.
• Managed learning services operations, including governance, service-level reporting, vendor management, quality assurance, and continuous improvement initiatives.
• Led key strategic projects for process improvements, re-engineering, and using quality methodologies such as Lean, Six Sigma (DMAIC), Agile, DMADV, and PDCA.
• Executed change management, identifying process gaps, NVAs, defects, and providing remedial measures to improve business performance.
• Proficiency in LMS, Power BI, Minitab, learning technologies, and service tools that are key to a modern, agile learning function.
• Analyse, Improve, and Control ( DMAIC) phases, ensuring adherence to project timelines and achievement of desired outcomes.

Program Manager

• Strategically planned and managed healthcare budgets, tracking expenditures against targets, and optimizing strategies to consistently meet and exceed goals.
• Oversaw facilities maintenance, ensuring spaces remained functional, professional, and compliant with industry standards.
• Developed and implemented succession plans and promotion paths for staff, enhancing retention and ensuring leadership continuity.
• Created and promoted new incentive programs, including loyalty initiatives, to motivate colleagues and maximize business revenue.
• Achieved a 110% increase in revenue by consistently meeting and surpassing KPI targets through dedicated account acquisition and growth efforts.
• Led change management initiatives, effectively managing and mitigating risks and issues, and embedding continuous improvement post-implementation.
• Maintained clear and consistent communication with stakeholders, ensuring transparency and alignment with organizational objectives.
• Proofread and ensured all reports and communications were error-free, maintaining a professional and polished presentation.