Goal oriented manager with distinguished experience in the E-commerce industry and proven leadership abilities. Skilled in increasing productivity and customer satisfaction while driving revenue and sales
Overview
6
6
years of professional experience
Work History
Cluster Manager - Enterprise Accounts
Bundl Technologies Pvt Ltd
08.2023 - 02.2024
Company Overview: Swiggy
Leading Luxury Dining Hotel properties in Bangalore
Involved in implementing strategies on Ads and revenue generation
Ensured offer, deals and onboarding parity with the competitors
Generate visibility for the clients by co-funding, running influencers video, etc and ensuring 2x revenue.
Prepare and deliver monthly targets from the team
Compile comprehensive growth reports and propose marketing plans to grow business
City Head
Dunzo Digital Private limited
10.2022 - 07.2023
Turning a business from a negative gross margin (GM) to a positive GM within just three months
I have lead new projects focused on cost cutting, pricing adjustments, customer retention, and scaling up our existing business, among others.
Worked alongside stakeholders to evaluate new projects and have implemented them successfully.
Over the past few months, we have consistently achieved an impressive 8 to10% month-on-month growth for the city.
I have successfully managed a dynamic team comprising 22 members, including Key Account Managers (KAMs), Team Leads/Sales Managers, Field Sales Executives and Inside Sales.
Key Account Manager
Dunzo Digital Private Limited
01.2022 - 10.2022
Monitor and analyze key business metrics and suggest improvements
Develop and implement effective sales strategies
Assisted in recruitment of new team members, hiring highest qualified to build a team of top performers.
Inside Sales Manager
Dunzo Digital Private Limited
10.2020 - 12.2021
I lead a team of four inside sales executives who manage inbound calls and generate leads. My focus is on helping them achieve more sign-ups, convert leads into client orders, and build lasting customer relationships.
Meanwhile onboarded and activated 50+ outlet stores across Bangalore, driving faster market penetration and revenue growth.
Inside Sales Associate
Dunzo Digital Private Limited
08.2018 - 10.2020
Researched and identified possible new accounts for sales development.
Managed friendly and professional customer interactions and answered customers' questions regarding products, prices, and availability.
Responding to customer inquiries and providing accurate information about products and services via live chat.
Monitored customer conversations and provided timely, knowledgeable assistance.
Education
MBA - Marketing And Finance
Jain University
06.2018
Bachelor of Commerce - Accounting And Finance
Christ University
03.2016
Skills
Key Account Management - Advanced
Negotiation confirmation - Upper intermediate
Communication - Advanced
Data Analysis - Upper intermediate
Team Building - Advanced
Cross-functional coordination - Advanced
Accomplishments
Have won "Manager of the quarter award" in Q4 2023
In Q3 and Q4 2023 I have been awarded with "Above and Beyond" in recognition for consistent performance and exceeding expectations.
Lead "Project Parivartan" in Dunzo for 6 months achieved highest incremental orders in PAN India, got the prestigious award along with an Iwatch and Rs10k Cash
In a span of 9 months have increased GM for the city from (-10.63) to (10.25)