Nasrin Banu B
Bangalore
Summary
Goal oriented manager with distinguished experience in the E-commerce industry and proven leadership abilities. Skilled in increasing productivity and customer satisfaction while driving revenue and sales
Overview
6
6
years of professional experience
Work History
Cluster Manager - Enterprise Accounts
Bundl Technologies Pvt Ltd
08.2023 - 02.2024
- Company Overview: Swiggy
- Leading Luxury Dining Hotel properties in Bangalore
- Involved in implementing strategies on Ads and revenue generation
- Ensured offer, deals and onboarding parity with the competitors
- Generate visibility for the clients by co-funding, running influencers video, etc and ensuring 2x revenue.
- Prepare and deliver monthly targets from the team
- Compile comprehensive growth reports and propose marketing plans to grow business
City Head
Dunzo Digital Private limited
10.2022 - 07.2023
- Turning a business from a negative gross margin (GM) to a positive GM within just three months
- I have lead new projects focused on cost cutting, pricing adjustments, customer retention, and scaling up our existing business, among others.
- Worked alongside stakeholders to evaluate new projects and have implemented them successfully.
- Over the past few months, we have consistently achieved an impressive 8 to10% month-on-month growth for the city.
- I have successfully managed a dynamic team comprising 22 members, including Key Account Managers (KAMs), Team Leads/Sales Managers, Field Sales Executives and Inside Sales.
Key Account Manager
Dunzo Digital Private Limited
01.2022 - 10.2022
- Monitor and analyze key business metrics and suggest improvements
- Develop and implement effective sales strategies
- Assisted in recruitment of new team members, hiring highest qualified to build a team of top performers.
Inside Sales Manager
Dunzo Digital Private Limited
10.2020 - 12.2021
- I lead a team of four inside sales executives who manage inbound calls and generate leads. My focus is on helping them achieve more sign-ups, convert leads into client orders, and build lasting customer relationships.
- Meanwhile onboarded and activated 50+ outlet stores across Bangalore, driving faster market penetration and revenue growth.
Inside Sales Associate
Dunzo Digital Private Limited
08.2018 - 10.2020
- Researched and identified possible new accounts for sales development.
- Managed friendly and professional customer interactions and answered customers' questions regarding products, prices, and availability.
- Responding to customer inquiries and providing accurate information about products and services via live chat.
- Monitored customer conversations and provided timely, knowledgeable assistance.
Education
MBA - Marketing And Finance
Jain University
06.2018
Bachelor of Commerce - Accounting And Finance
Christ University
03.2016
Skills
- Key Account Management - Advanced
- Negotiation confirmation - Upper intermediate
- Communication - Advanced
- Data Analysis - Upper intermediate
- Team Building - Advanced
- Cross-functional coordination - Advanced
Accomplishments
- Have won "Manager of the quarter award" in Q4 2023
- In Q3 and Q4 2023 I have been awarded with "Above and Beyond" in recognition for consistent performance and exceeding expectations.
- Lead "Project Parivartan" in Dunzo for 6 months achieved highest incremental orders in PAN India, got the prestigious award along with an Iwatch and Rs10k Cash
- In a span of 9 months have increased GM for the city from (-10.63) to (10.25)
Timeline
Cluster Manager - Enterprise Accounts
Bundl Technologies Pvt Ltd
08.2023 - 02.2024
City Head
Dunzo Digital Private limited
10.2022 - 07.2023
Key Account Manager
Dunzo Digital Private Limited
01.2022 - 10.2022
Inside Sales Manager
Dunzo Digital Private Limited
10.2020 - 12.2021
Inside Sales Associate
Dunzo Digital Private Limited
08.2018 - 10.2020
Bachelor of Commerce - Accounting And Finance
Christ University
MBA - Marketing And Finance
Jain University