Naveen Viswanathan
Erode
Overview
6
6
years of professional experience
Work History
Catalog Lead
Amazon Development Center Pvt Ltd. India
04.2022 - Current
- To oversee all day-to-day business operational metrics for the high profile sellers and to identify key opportunities to improve their metrics which records the success and quality of their products.
- Responsible for ensuring a reliable and operationally effective flow of products with sellers covering all of Retail’s categories.
- Enhance the seller relationships of Tier-1
Sellers (Sellers who generate a revenue of 150
Million USD) with Amazon to improve selection,
identify and fix catalog defects, analyze profitability
metrics and help their business grow.
Resolution Specialist
Amazon Development Center Pvt Ltd. India
10.2020 - 03.2022
- Team player and capable of working in a dynamic environment focused on
addressing customer issues throughout CS-India network. - Responsible for the most escalated customer contacts within Customer
Service. - Process driven and a problem solver with high analytical skills.
- Adept at finding creative, scalable solutions to complex problems, Recognizing, reporting, solving of problems for the wider CS network and
made efficient, effective process improvement proposals. - Customer obsessed and provide the best resolution to solve customer issues. Action-orientated, flexible problem-solver and driven the team to effectively
communicate with customers.
Customer Service Representative
Amazon Development Center Pvt Ltd. India
10.2018 - 09.2020
- Specialized as first point of contact for customers by answering their queries through phone, chat or email. Responsible for resolving a wide variety of customer issues and educating them to resolve issue themselves.
- Communicated with customers using a variety of software tools to navigate customer accounts, research and review policies and provide effective
solutions. - Assisted more than 80 people as a Subject Matter Expert regarding the process and communication.
- Showed ownership to resolve challenging customer issues, escalated when necessary and prioritized customer needs.
Assistant Production Supervisor
Sakthi Infra Tex Pvt Ltd. India
05.2017 - 09.2018
- Supervised the production process, coordinating all production activities and operations.
- Analyzed through the daily status reports and update the management about the production progress on day-to-day basis by following up with the factories.
- Prepared order status report and also future production plan to other departments so as to plan their related activities according.
- Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
- Evaluated existing production processes and identified areas for improvement.
- Preplanned daily activities to drive crew productivity to meet job schedule.
Timeline
Catalog Lead
Amazon Development Center Pvt Ltd. India
04.2022 - Current
Resolution Specialist
Amazon Development Center Pvt Ltd. India
10.2020 - 03.2022
Customer Service Representative
Amazon Development Center Pvt Ltd. India
10.2018 - 09.2020
Assistant Production Supervisor
Sakthi Infra Tex Pvt Ltd. India
05.2017 - 09.2018
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