NEELAM Rajput
Gurugram
Summary
Fintech | Digital Lending I Strategic Alliance | MSME Lending
Aspiring professional with 8+ years of experience, strong analytical and presentation skills. Proficient in client communication, team management, and Partner Success. Proven track record in driving partnerships and delivering results. Skilled in optimizing processes and preparing detailed financial reports.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager (Partnership & Alliances)
Arthmate Financing India Private Limited
11.2022 - Current
- Build and maintain strong, long-term relationships with MSME, P2P & LAP business partners.
- Drive partner engagement through onboarding, training, and performance optimization.
- Resolve partner issues and collaborate with internal teams to ensure smooth operations.
- Track partner performance, provide regular reports, and suggest improvements.
- Focus on business development, retention, and gathering feedback for continuous growth.
Team Lead (Partnerships & Operations)
Trasactree Technologies Private Limited
05.2019 - 11.2022
- Lead and manage the Operations, Support, and Disbursement teams to ensure efficient processes, timely support, and accurate fund disbursements.
- Optimize operational workflows, improve customer support, and resolve escalated issues while ensuring compliance with regulations and company policies.
- Track performance through KPIs, prepare reports, and collaborate cross-functionally to drive operational efficiency and maintain smooth disbursement operations.
Portfolio Associate
Fairassets Technologies India Pvt Ltd
06.2016 - 05.2019
- Effectively managed DSAs and direct loan portfolios while leading successful lead generation initiatives to drive business growth.
- Enhanced operational efficiency through high-volume call handling and client relationship building.
- Achieved sales goals and resolved customer complaints efficiently.
Education
Secondary - Class 10
CBSE Board
New Delhi, India01-2011
Senior Secondary - Class 12
CBSE Board
New Delhi, India01-2013
Bachelor of Arts - Political Science
Delhi University
New Delhi, India01-2016
Skills
- Key Account Management
- Unsecured & Secured Loan Expertise
- Business Process Improvement
- Stakeholder Management
- End to End Sales
- Zoho CRM
- Advanced Microsoft Excel
- Basic Power BI
Certification
- Business Analytics with Excel: Elementary to Advanced, Johns Hopkins University (Coursera)
- Business Analysis & Process Management, (Coursera)
- ChatGPT & AI Hacks with MS Office, (Skill Nation)
- Diploma in Computer Application (DCA)
Awards Accomplishments Honors
Lendbox
- Team Lead
Promoted on May 1, 2019, after just six months for exceptional performance and demonstrated leadership skills. - Star Performer of the Month Award
Recognized for outstanding contributions to team success and consistently exceeding performance metrics, September 2021. - Team Leadership
Led a team of five to achieve departmental goals, resulting in a 40% improvement in team productivity and morale, November 2022.
Arthmate
- Star Employee of the Month Award
Honored for exceptional performance and dedication, significantly contributing to team success and exceeding monthly targets, September 2023.
Languages
English
Intermediate (B1)
Hindi
Bilingual or Proficient (C2)
Timeline
Assistant Manager (Partnership & Alliances)
Arthmate Financing India Private Limited
11.2022 - Current
Team Lead (Partnerships & Operations)
Trasactree Technologies Private Limited
05.2019 - 11.2022
Portfolio Associate
Fairassets Technologies India Pvt Ltd
06.2016 - 05.2019
- Business Analytics with Excel: Elementary to Advanced, Johns Hopkins University (Coursera)
- Business Analysis & Process Management, (Coursera)
- ChatGPT & AI Hacks with MS Office, (Skill Nation)
- Diploma in Computer Application (DCA)
Secondary - Class 10
CBSE Board
Senior Secondary - Class 12
CBSE Board
Bachelor of Arts - Political Science
Delhi University
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