NEHAL AHMAD
Delhi
Summary
Results-driven Cluster Manager with over 11 years in Retail Store Operations. Expertise in developing strategic plans that drive business growth and operational efficiency. Proven organisational skills and ability to lead diverse teams, fostering collaboration to achieve corporate objectives.
Overview
1
1
Language
14
14
years of professional experience
Work History
Cluster Manager
iDelta Electronic Services LLP
04.2025 - Current
- Drove sales and revenue growth through targeted strategies and effective team collaboration
- Leadership and Strategic Management
- Budget and Financial Management
- Performance Monitoring
- Conducted market and data analysis to identify trends and solve operational challenges
- Analytical and Problem-Solving skills
- Staff Development, Communication and Collaboration
- Prioritised customer needs and expectations to enhance service delivery and satisfaction
- Store Operations
Senior Store Manager
P3S ventures Pvt Ltd
Banglore
08.2024 - 03.2025
- Managed inventory levels, reducing stock loss through effective control measures and regular audits.
- Coached employees on upselling techniques, leading to increased average transaction value.
- Coached and mentored employees, facilitating skill development and career progression.
- Actioned customer feedback to enhance product and service provisions.
Store Manager
P3S Ventures Pvt Ltd (iNvent)
Rewari, Haryana
06.2022 - 07.2024
- Led sales initiatives to enhance revenue
- Monitored stock accuracy and organised inventory to optimise product availability
- Coordinated day-to-day store functions and staff
- Coordinated team training and development
- Provided customer assistance and resolved issues to improve satisfaction
Senior Store Manager
Reliance Jio Infocom
New Delhi
12.2021 - 06.2022
- Oversaw retail store operations, ensuring efficient processes and high standards of service.
- Managed and motivated team to achieve sales targets and improve customer satisfaction
- P&L Management
- Conducted sales analysis to inform strategic decisions and optimise business performance.
- Strategic Planning
- Customer Service Excellence
- Business Development
Store Manager
Reliance Jio Infocom
New Delhi
08.2016 - 11.2021
- Maximised profitability and met sales targets by driving staff engagement.
- Led and motivated team to achieve sales growth and operational efficiency.
- Managed stock levels and made key decisions about stock control.
- Managed pricing strategies and stock control to enhance operational efficiency.
- Analysed sales figures and forecast future sales.
- Coordinated special promotions, displays, and events to enhance customer engagement.
- Responded to customer complaints and comments.
- Updated colleagues on business performance, new initiatives.
- Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what competitors are doing.
- Documented statistical and financial records for accountability.
Sales Associate
Reliance Retail Limited
New Delhi
02.2014 - 07.2016
- Ensured exceptional customer service to promote positive experiences and foster repeat business, contributing to ongoing sales and high levels of customer satisfaction.
- Built and nurtured strong customer relationships to enhance shopping experiences and develop loyal buying connections.
- Collaborated with customers to identify their needs, recommended suitable products, and maintained a clean and organised product presentation area.
- Trained customers on the set-up, operation, and maintenance of mobile phones and tablets increased store profitability by acquiring and managing small business accounts.
Sales Executive
Perfect Enterprises
New Delhi
05.2012 - 02.2014
- Selling products by establishing contact and developing relationships with prospects; recommending solutions.
- Delivered excellent customer service, fostering ongoing sales and high customer satisfaction.
- Maintained client relationships by providing support, information, and guidance; researched and recommended new opportunities.
- Maintains quality service by establishing and enforcing organisation standards.
- Contributed to team initiatives that improved overall performance through task completion.
- Prepares reports by collecting, analyzing, and summarizing information.
Education
Bachelor of Technology - ECE
JNTU
Hyderabad, TG01-2012
Intermediate -
U.P. Board
Ballia, UP01-2008
High School -
U.P. Board
Ballia, UP01-2006
Skills
- P&L management
- Budget management
- Sales forecasting
- Performance monitoring
- Market research
- Retail operations
- Visual merchandising
- Microsoft Excel
- Customer relationship management
- Business development
- Recruitment and training
- Team management
- Goal management
Personal Details
Languages Known : English, Hindi, Urdu
Personal Details
Father's Name: Mohd. Nesar Ahmad
Timeline
Cluster Manager
iDelta Electronic Services LLP
04.2025 - Current
Senior Store Manager
P3S ventures Pvt Ltd
08.2024 - 03.2025
Store Manager
P3S Ventures Pvt Ltd (iNvent)
06.2022 - 07.2024
Senior Store Manager
Reliance Jio Infocom
12.2021 - 06.2022
Store Manager
Reliance Jio Infocom
08.2016 - 11.2021
Sales Associate
Reliance Retail Limited
02.2014 - 07.2016
Sales Executive
Perfect Enterprises
05.2012 - 02.2014
Bachelor of Technology - ECE
JNTU
Intermediate -
U.P. Board
High School -
U.P. Board