Nidhi Bhardwaj
Summary
Product Manager experienced in driving AI-powered product adoption, enhancing customer satisfaction, and aligning support and product strategies with business goals. Proven track record of leveraging data analytics, user insights, and cross-functional collaboration to streamline workflows, reduce issue resolution time, and boost user engagement. Skilled at balancing technical expertise in AI and automation with strategic business acumen to deliver scalable, secure, and impactful product solutions that improve retention, accelerate time-to-market, and maximize business growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Product Manager
Thomson Reuters
03.2024 - Current
- Shaped and executed a compelling product vision and strategy, driving a 20% lift in user adoption by aligning market insights and customer needs with organizational goals and values.
- AI-based initiatives: Co Counsel: AI-powered legal assistant Led data-driven Generative AI (GenAI) enhancements in Co Counsel to remove adoption barriers by simplifying workflows, improving transparency, and enabling flexible admin controls.
- Delivered measurable impact: 20% increase in user adoption, 15% faster project delivery, and 20-25% reduction in administrative overhead through seamless integrations and GenAI-driven automation.
- Fostered scalable, secure, and user-centric GenAI-powered legal workflows that boosted retention, engagement, and overall business growth.
- Contract Express: AI-driven legal document automation software Led AI-driven enhancements in Contract Express to simplify onboarding and improve usability for non-technical users, removing barriers to legal document automation adoption.
- Delivered measurable impact with a 10% increase in AI-enabled template creation, improved user satisfaction, and accelerated contract automation workflows.
- Applied data-driven frameworks and person-centered design to optimize AI workflow efficiency, retention, and scalable user engagement across diverse legal roles.
- Additional contributions to other products: Achievements Led AI-driven product management for file version management and deduplication, winning the HighQ Hackathon and enhancing legal workflow efficiency through innovative solutions and cross-team collaboration.
- Managed a team of three editors for the ThreatCop cybersecurity product, ensuring quality content and effective collaboration.
- Received the India Today award for outstanding coverage and insightful reporting on cybersecurity and AI-related news, demonstrating expertise and thought leadership in emerging technology trends.
- Important Links: Co Counsel, Contract Express, Winning the AI hackathon
Associate Product Manager
Kratikal
09.2023 - 03.2024
- Developed and improved comprehensive support and training content for ThreatCop, boosting first-contact resolution by 25% and raising customer satisfaction above 90%, namely, Adani, Pine Labs, Nykaa, NPCI.
- Aligned support strategies with business goals through cross-functional collaboration, increasing customer retention by 10%.
- Utilized user feedback and analytics to proactively resolve systemic issues, reducing ticket resolution time by 20%.
- Ensured privacy, security, and compliance adherence, strengthening product trust and market positioning in the AI driven threat intelligence space.
- Leading the development and continuous improvement of AI-driven cybersecurity solutions, ensuring they meet customer needs for threat detection, incident response, and compliance. Collaborating closely with cross-functional teams (engineering, marketing, sales, support) to align product roadmaps with business goals and accelerate go-to-market execution
Technology Journalist
India Today
11.2022 - 09.2023
- Produced authoritative, data-driven coverage on emerging tech trends including AI, blockchain, cybersecurity, and cryptocurrency, significantly increasing audience engagement and digital reach.
- Delivered high-profile interviews and crafted in-depth editorial content that strengthened publication's reputation as a leading technology news source.
Product Support
Ranajay Exports
01.2021 - 10.2022
- Identified key customer pain points for the Rananjay jewelry website and implemented targeted solutions that boosted product usage by 15% and enhanced customer satisfaction.
- Partnered with leadership and cross-functional teams to align support and user engagement strategies with business goals, increasing customer retention by 10%.
- Managed relationships with partners and vendors to streamline website support processes, cutting issue resolution time by 25% and improving overall operational efficiency.
- Analyzed website user behavior and competitor offerings to inform continuous support improvements and refine product positioning, collaborating with marketing to develop support materials that increased user engagement and adoption by 20%
Education
Graduation - Mass communication
Amity University
Jaipur01.2020
Skills
- Product strategy
- PNPS Surveys
- DMAIC framework
- AI integration
- Data analysis
- Technical writing
- User story creation
- Product lifecycle management
- Documentation management
- User feedback collection
- Software development
- Product Documentation
- PRD Authoring
- Brand building
- Project planning
- Competitor tracking
- User experience optimization
- KPI tracking
- Customer segmentation
- Attention to detail
- Go-to-market strategy
- Business planning
- Product issue resolution
- Product vision and strategy
- End to end feature delivery
- Wireframe design
- Agile(Scrum, Kanban) software development
- User and UX research
- LucidChart
- Jira
- PowerBI
- Microsoft 365
- Azure DevOps Server
- Lucid Chart
- Pendo Analytics
- Figma
- Adobe Experience Manager
- Power BI
Certification
Product Management Certification: Coursera 2023
Microsoft 365 Security Foundations Certification: Microsoft 2025
Foundations of Cybersecurity Certification: Coursera 2023
Microsoft 365 Security Foundations Certification: Microsoft 2025
Foundations of Cybersecurity Certification: Coursera 2023
Achievements
- Led AI-driven product management for file version management and deduplication, winning the HighQ Hackathon and enhancing legal workflow efficiency through innovative solutions and cross-team collaboration.
- Managed a team of three editors for the ThreatCop cybersecurity product, ensuring quality content and effective collaboration.
- Received the India Today award for outstanding coverage and insightful reporting on cybersecurity and AI-related news, demonstrating expertise and thought leadership in emerging technology trends.
Timeline
Product Manager
Thomson Reuters
03.2024 - Current
Associate Product Manager
Kratikal
09.2023 - 03.2024
Technology Journalist
India Today
11.2022 - 09.2023
Product Support
Ranajay Exports
01.2021 - 10.2022
Graduation - Mass communication
Amity University