Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Vipul Mathur

Telesales Executive
Jaipur

Summary

Proven Telesales Executive with a track record of boosting sales revenue through effective strategies and techniques at Aavas Financiers. Excelled in utilizing CRM software and cold calling to surpass sales targets. Demonstrated empathy and professionalism as a Customer Service Representative at Teleperformance, enhancing customer loyalty. Skilled in both team collaboration and achieving individual goals.

Proven and persuasive Telesales Executive remains on top of leaderboards by selling high-converting quality products and services. Thrives in fast-paced demanding environment by consistently hitting ambitious targets and delighting customers while maximizing revenue. Effortlessly leverages script and adapts to customers by building rapport, understanding problems and deploying solutions.

Overview

5
5
years of professional experience

Work History

Telesales Executive

Aavas Financiers
02.2020 - Current
  • Managed a database of leads, ensuring timely follow-up calls and accurate recordkeeping.
  • Increased average call duration by refining scripts for better engagement with potential customers.
  • Boosted sales revenue by implementing effective telesales strategies and techniques.
  • Utilized CRM software effectively for efficient lead tracking, data analysis, and reporting on sales performance metrics.
  • Collaborated with team members to increase overall sales performance, sharing best practices and offering support where needed.
  • Developed strong relationships with clients for increased customer retention and repeat business.

Customer Service Representative

Teleperformance
08.2019 - 02.2020
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

High School Diploma -

National Institute of Open Schooling
Jaipur, India
04.2001 -

Bachelor of Arts - General BA

Parishkar College of Global Excellence Autonomous
Jaipur, India
04.2001 -

Skills

Sales strategies

Cold calling

Target achievement

CRM software

Excel

Interests

Singing

Listening to music

Timeline

Telesales Executive

Aavas Financiers
02.2020 - Current

Customer Service Representative

Teleperformance
08.2019 - 02.2020

High School Diploma -

National Institute of Open Schooling
04.2001 -

Bachelor of Arts - General BA

Parishkar College of Global Excellence Autonomous
04.2001 -
Vipul MathurTelesales Executive