Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Affiliations
Languages
References
Timeline
Generic
Nikhil Ail

Nikhil Ail

Mumbai

Summary

Dedicated operations professional with over 14 years of experience, including 3 years in the D2C and F&B eCommerce sectors. Proven track record in optimizing operational processes, enhancing customer experience, and driving efficiency in high-paced environments. Skilled in supply chain management, inventory control, and cross-functional collaboration, with a strong focus on delivering results in dynamic settings. Passionate about leveraging data-driven insights to improve operations and contribute to organizational growth.

Overview

17
17
years of professional experience

Work History

City Head

ZIPPEE
Mumbai
08.2021 - Current
  • Lead day-to-day operations for the D2C eCommerce platform, overseeing order fulfillment, logistics, and customer service · functions to ensure a seamless shopping experience.

· Implemented inventory management strategies that reduced stock discrepancies by 20% and improved order accuracy.

· Collaborate with marketing and sales teams to analyze consumer data, optimizing product offerings and promotions based on purchasing trends.

· Develop and maintain relationships with key suppliers and vendors to enhance service delivery and reduce operational costs.

· Strong customer service and understanding market skills

· Detail oriented, Flexible and adaptable

· D2C Operations Management

· Supply Chain Optimization

· Customer Experience Enhancement

· Data Analysis & Reporting

· Team Leadership & Training

· Vendor & Stakeholder Relations

· Inventory Management

Senior Manager

Shobiz Experiential Communications
Mumbai
10.2019 - 07.2021
  • Company Overview: Havas Media
  • Understanding the client brief and working on the estimates
  • Responsible for planning the event and activations as per client requirement
  • Work closely with the marketing team, understand consumer behaviour, Target profile and market
  • Experience working with Brands- FMCG, IT, Lubricant, UltraTech & Banking
  • Havas Media

Manager

Candid Marketing
07.2017 - 05.2019
  • Understanding the client brief and working on the estimates
  • Responsible for planning the event and activations as per client requirement
  • Work closely with the marketing team, understand consumer behavior, Target profile and market
  • Experience working with brands – Television, FMCG, Sports & Media Fashion

Manager

Craftworld
05.2016 - 11.2017
  • Understanding the client brief and work for over all events and activation costing
  • Overall Planning for events and activations
  • Experience working with brands – Media, Banking, Automobiles

Assistant Manager

Encompass
02.2011 - 05.2017
  • Understanding the client brief and work for over all events and activations costing
  • Overall Planning for events and activations, overseas events as well
  • Experience working with brands – FMCG, Media, IT, Telecom, Automobiles

Freelancer

Wizcraft
04.2008 - 07.2009

Education

Bachelor of BCom - Commerce

National College
Mumbai

St. Joseph - Maharashtra Board

Skills

  • MS Excel
  • MS PowerPoint
  • MS Word
  • 2D Platform
  • 3D Platforms
  • Webinar
  • Chroma Shoot
  • Proficient inter-personal skills
  • Strong customer service
  • Understanding market skills
  • Detail oriented
  • Flexible
  • Adaptable
  • Can work well under pressure
  • Able to handle multiple tasks

Languages

  • English
  • Hindi
  • Marathi
  • Malayalam

Personal Information

  • Location Preference: NA
  • Date of Birth: 11/19/85

Affiliations

  • Travelling, Playing Criket

Languages

English
First Language
Hindi
Upper Intermediate (B2)
B2
Marathi
Beginner
A1

References

References available upon request.

Timeline

City Head

ZIPPEE
08.2021 - Current

Senior Manager

Shobiz Experiential Communications
10.2019 - 07.2021

Manager

Candid Marketing
07.2017 - 05.2019

Manager

Craftworld
05.2016 - 11.2017

Assistant Manager

Encompass
02.2011 - 05.2017

Freelancer

Wizcraft
04.2008 - 07.2009

Bachelor of BCom - Commerce

National College

St. Joseph - Maharashtra Board

Nikhil Ail