Dedicated operations professional with over 14 years of experience, including 3 years in the D2C and F&B eCommerce sectors. Proven track record in optimizing operational processes, enhancing customer experience, and driving efficiency in high-paced environments. Skilled in supply chain management, inventory control, and cross-functional collaboration, with a strong focus on delivering results in dynamic settings. Passionate about leveraging data-driven insights to improve operations and contribute to organizational growth.
· Implemented inventory management strategies that reduced stock discrepancies by 20% and improved order accuracy.
· Collaborate with marketing and sales teams to analyze consumer data, optimizing product offerings and promotions based on purchasing trends.
· Develop and maintain relationships with key suppliers and vendors to enhance service delivery and reduce operational costs.
· Strong customer service and understanding market skills
· Detail oriented, Flexible and adaptable
· D2C Operations Management
· Supply Chain Optimization
· Customer Experience Enhancement
· Data Analysis & Reporting
· Team Leadership & Training
· Vendor & Stakeholder Relations
· Inventory Management