Nikhil Samala

Dynamic customer service professional with extensive experience at Amazon Development Centre India, excelling in conflict resolution and analytical thinking. Proven track record of enhancing customer satisfaction through effective communication and a customer-first approach. Proficient in CRM and Microsoft Office Suite, consistently delivering results under pressure.

• Previous employer’s 3-month payslips
• Previous employer’s relieving letters and offer letters
• SSC memorandum
• Intermediate memorandum
• Bachelor’s Degree

Customer Interaction

• Respond to customer queries via phone, email, chat, or social media platforms.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Handle complaints, provide appropriate solutions, and create follow ups if required, to ensure resolution.

Problem Solving

• Identify and assess customer needs to achieve satisfaction.
• Troubleshoot product or service issues and guide customers through solutions.
• Escalate complex issues to higher level support when necessary.

Documentation & Reporting

• Maintain records of customer interactions, comments and complaints.
• Document customer feedback and share insights with relevant teams for improvements.

Product & System knowledge 

• Stay up to date on product details, company policies and support tools.
• Use CRM or helpdesk systems to manage interactions.

Service Quality

• Meet personal/team targets, such as handling time, quality aspects and maintain decorum while assisting customers.
• Follow communication procedures, guidelines and policies.

Collaboration

• Work with internal teams (sales, technical support, operations) to resolve customer concerns and ensure follow up with concerned teams if necessary.
• Collaborate with team manager if required to provide additional support to customers if necessary.

Continuous Improvement

• Participate in training sessions to improve product/process knowledge and be updated regarding the operations and new policies.
• Suggest improvements and feedbacks to enhance the customer experience.

• Father's Name: Karunakar Samala
• Date of Birth: 08/04/95
• Nationality: Indian
• Marital Status: SINGLE

I hereby declare that information furnished above is true to the best of my knowledge.

Place: Hyderabad.                                                                                            Nikhil Samala.