Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Keerthana Balasamy

Bengaluru

Summary

Dynamic Virtual Customer Service Associate with a proven track record at Amazon Development Centre (India) Private Limited. Excelled in enhancing customer support and service efficiency through innovative process improvements and effective account management. Skilled in de-escalation techniques and complaint investigation, significantly boosting customer retention. Trained new staff, ensuring adherence to regulatory compliance and operational excellence.

Overview

5
5
years of professional experience

Work History

Virtual Customer Service Associate

Amazon Development Centre (india)Private Limited
08.2019 - 08.2024
  • Sought ways to improve processes and services provided.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Trained new personnel regarding company operations, policies and services.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

MBA - Human Resources Management

Bharathiyar University (Distance Education)
Coimbatore, India
06-2019

Skills

  • De-Escalation Techniques
  • Regulatory Compliance
  • Account Management
  • Complaint Investigation
  • Customer Retention

Languages

English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)

Timeline

Virtual Customer Service Associate

Amazon Development Centre (india)Private Limited
08.2019 - 08.2024

MBA - Human Resources Management

Bharathiyar University (Distance Education)
Keerthana Balasamy