Keerthana Balasamy
Bengaluru
Summary
Dynamic Virtual Customer Service Associate with a proven track record at Amazon Development Centre (India) Private Limited. Excelled in enhancing customer support and service efficiency through innovative process improvements and effective account management. Skilled in de-escalation techniques and complaint investigation, significantly boosting customer retention. Trained new staff, ensuring adherence to regulatory compliance and operational excellence.
Overview
5
5
years of professional experience
Work History
Virtual Customer Service Associate
Amazon Development Centre (india)Private Limited
08.2019 - 08.2024
- Sought ways to improve processes and services provided.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Identified and resolved discrepancies and errors in customer accounts.
- Trained new personnel regarding company operations, policies and services.
- Met customer call guidelines for service levels, handle time and productivity.
Education
MBA - Human Resources Management
Bharathiyar University (Distance Education)
Coimbatore, India06-2019
Skills
- De-Escalation Techniques
- Regulatory Compliance
- Account Management
- Complaint Investigation
- Customer Retention
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Timeline
Virtual Customer Service Associate
Amazon Development Centre (india)Private Limited
08.2019 - 08.2024
MBA - Human Resources Management
Bharathiyar University (Distance Education)
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