Nikhila Guntupalli
MBA
Andhra Pradesh
Summary
MBA graduate in HR & Marketing with experience in HR operations, onboarding, employee documentation, recruitment coordination, and stakeholder management. Skilled in MS Excel, reporting, HR data management, and employee engagement. Strong communication and coordination abilities with experience in customer relationship handling and cross-functional support.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Phone Banking Relationship Manager
ICICI Bank
11.2025 - 01.2026
- Managed outbound communication with NRI USA customers to address inquiries.
- Provided support to customers in resolving banking queries and handling documentation.
- Updated customer records and ensured accuracy in system data.
- Collaborated with internal teams to effectively resolve customer issues.
- Monitored compliance and verification procedures to maintain standards.
Employee Relations Intern
Manasio Pvt Ltd
05.2024 - 06.2024
- Supported employee engagement and HR coordination.
- Coordinated employee engagement initiatives and HR activities to enhance workplace culture.
- Managed employee records and databases to ensure accuracy and compliance.
- Scheduled interviews and followed up with candidates to streamline recruitment process.
- Supported employee communication and query handling.
- Supported recruitment activities and ensured smooth communication between candidates and the team.
Education
MBA - HR & Marketing
SRM University | CGPA - 8.27
Chennai,Tamil Nadu 04.2001 -
Bachelor of Science - Natural Sciences
Krishna Veni Degree College | CGPA - 7.03
Narasaraopet,Andhra Pradesh 04.2001 -
Skills
HR Operations & Administration
Recruitment Coordination
Employee Onboarding & Documentation
HR Data Management & Reporting
Employee Relations & Query Handling
MS Excel (VLOOKUP, Pivot Tables)
Power BI Basics
Communication & Coordination
Projects
HR Project
Impact of HR Activities on Employee Relations and Engagement
- Collected and analyzed employee feedback data.
- Studied HR practices and employee engagement.
- Suggested improvements for employee relations.
Marketing Project
Role of Pre-Sales Techniques in Modern Marketing
- Conducted market research and customer analysis.
- Worked on reporting using MS Excel.
Timeline
Phone Banking Relationship Manager
ICICI Bank
11.2025 - 01.2026
Employee Relations Intern
Manasio Pvt Ltd
05.2024 - 06.2024
MBA - HR & Marketing
SRM University | CGPA - 8.27
04.2001 -
Bachelor of Science - Natural Sciences
Krishna Veni Degree College | CGPA - 7.03
04.2001 -