Nikita Gupta
GURUGRAM
Summary
- Team Lead (Operations) with over 9 years of experience in operations and sales in online education services.
- Adept in analytical thinking, strategic planning, and leadership.
- Focused on building strong, lasting relationships with business partners
Overview
12
12
years of professional experience
Work History
Team Leader, Sales Operations
Learning Routes
Gurugram
06.2020 - Current
- Handling a team of 20 members (reporting directly or indirectly), working across the operations and sales teams.
- Responsible for the Online Education program for various universities, such as NMIMS, Amity, IMT, Manipal, and others.
- Collaborations with clients for revenue targets and performance/KPI (week-on-week and monthly progress)
- Responsible for project planning and building strategies to achieve the monthly revenue targets.
- Provided daily direction and guidance to team members in Sales Operations.
- Regular tracking of the progress (weekly/monthly) of the team toward achieving the SLAs in each drive.
- Applying risk management practices for a smooth project run.
- Set clear team goals and KPIs after identifying the potential of each team member.
- Manage attrition and absenteeism.
- Audits and mentoring for the team's delivery and performance.
- Generate and present reports related to team and business performance.
- Giving presentations about the organizational achievements to attract new clients for business expansion.
Assistant Team Leader
Dalal Street Investment Journal
Pune
01.2018 - 01.2020
- Leading a team of 10 to 12 members of the operations team for business expansion.
- Responsible for online education for NMIMS.
- Identifying and analyzing the database of future prospects for the programs offered by NMIMS and BSE (for online management programs).
- Giving presentations to create awareness among the professional group regarding the program in terms of career growth.
- Oversee day-to-day teams' operations and performance by regular performance evaluations.
- Meeting with the different vendors for leads and making agreements based on the quality and business evaluation.
- Reporting and presenting to the immediate senior in terms of KPIs and SLAs after every drive.
- Handling client grievances by maintaining a cordial, professional relationship with both interested parties and future prospects.
Customer Service Specialist
TATA Business Support Services Ltd
Pune
04.2016 - 12.2017
- Connected and advised working professionals for career development programs.
- Responsible for Online Education in Sikkim Manipal University.
- Followed pre- and post-sales procedures.
- Actively contributed as a team player to encourage sales.
- I did cold calling and generated qualified leads.
- I managed to achieve 180% of my assigned target in most of the drives.
- Did 180 admissions within a 6-month duration.
Assistant Manager – Operations
Mahendra Education Pvt. Ltd
01.2014 - 03.2016
- Identified and allocated job responsibility to the work force as per organizational need.
- Tracked performance of employees and evaluation.
- Defined and implemented strategies for setting up performance improvement plans for employees.
- Recorded keeping regarding income, expenses, purchases and a summary of business transactions.
- Employee counselling.
- Developed and implemented customer retention strategies and strengthen brand image.
Education
Master of Business Administration - HR and Marketing
Institute of Co-operative & Corporate Management, Research & Training (ICCMRT), GBTU
LucknowBachelor of Commerce -
Poorvanchal University
Skills
- People management
- Customer relationship management
- Operations
- Team leadership
- Working knowledge of CRM (Salesforce, LeadSquared, and Meritto) for leads, contacts, pipeline, and forecast management
- Sales planning
- Business enhancement
- Revenue generation
PROFESSIONAL SNAPSHOT
- MBA professional with more than 9 years of experience in the field of Marketing & Sales, Operations, Process Management, and client services in Education field
- Currently working as Team Lead in Sales & Operations at Learning Routes
Timeline
Team Leader, Sales Operations
Learning Routes
06.2020 - Current
Assistant Team Leader
Dalal Street Investment Journal
01.2018 - 01.2020
Customer Service Specialist
TATA Business Support Services Ltd
04.2016 - 12.2017
Assistant Manager – Operations
Mahendra Education Pvt. Ltd
01.2014 - 03.2016
Master of Business Administration - HR and Marketing
Institute of Co-operative & Corporate Management, Research & Training (ICCMRT), GBTU
Bachelor of Commerce -
Poorvanchal University