Nilesh Chillkalwar
Bunglow No 6 Taywade Nagar Vitthal Builders Beltarodi Nagpur
Summary
Accomplished Deputy Manager at HDFC BANK LTD, adept in Customer Relationship Management and staff development. Spearheaded initiatives that enhanced team efficiency and increased customer satisfaction. Excelled in sales, exceeding targets at Idea Cellular through strategic business planning and robust customer service. Proven track record in performance improvements and goal setting, driving business growth and employee satisfaction.
Overview
15
15
years of professional experience
Work History
Deputy Manager
HDFC BANK LTD
2015.07 - Current
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Defined clear targets and objectives and communicated to other team members.
Field Investigator
IMR SERVICE
2013.06 - 2014.03
- Conducted witness interviews with professionalism and empathy, eliciting vital information for case resolution.
- Conducted thorough background checks to assist in the successful resolution of cases.
- Managed caseloads effectively while prioritizing urgent cases to meet deadlines without compromising thoroughness or attention to detail.
- Streamlined case management processes for improved efficiency in handling field investigations.
- Collaborated with law enforcement agencies, strengthening relationships and increasing information sharing.
- Maintained detailed records of all investigative activities, allowing for easy retrieval when needed during court proceedings or client consultations.
Sr.sale Executive
Idea Celluar
2009.04 - 2013.06
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.
- Protected top-priority accounts by employing effective sales and marketing techniques.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
Bachelor Of Business Administration - Marketing Management And Research
DNC COLLEGE
Nagpur 05.2008
HSC -
Santaji College
Nagpur 2004
SSC -
Nutan Bharat
Nagpur2002
Skills
- Sales and Marketing
- Staff Training and Development
- Performance Improvements
- Customer Relations
- Product and service knowledge
- Team motivation
- Staff Development
- Retail Operations
- Business Planning
- Customer Relationship Management
- Customer Service
- Process Improvement
- Employee Development
- Goal Setting
Timeline
Deputy Manager
HDFC BANK LTD
2015.07 - Current
Field Investigator
IMR SERVICE
2013.06 - 2014.03
Sr.sale Executive
Idea Celluar
2009.04 - 2013.06
Bachelor Of Business Administration - Marketing Management And Research
DNC COLLEGE
HSC -
Santaji College
SSC -
Nutan Bharat
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