NILESH POPAT
Gandhinagar,GJ
Summary
Ability of being a team player accomplishing individual, team and organizational gals. Demonstrated capacity to analyze issues which add values A successful track record in developing good relationships with clients, colleagues that Demonstrates excellent communications and social skills. Drive, self-motivation and achieving impact by expressing ideas precisely, persuasively and effectively, listening and responding appropriately. Expertise in managing international settlements and trade finance, ensuring compliance while driving customer satisfaction and retention.
Overview
23
23
years of professional experience
Work History
Relationship Manager - Manager - II
ICICI Bank Ltd
Ahmedabad
07.2021 - 11.2023
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Delivered tailored financial solutions based on individual client needs and goals.
- Led cross-functional teams to streamline processes and improve service delivery.
- Analyzed market trends to identify growth opportunities and inform strategic decisions.
- Managing all aspects of international settlements including Letters of credit, Documentary collections, Bank Guarantees & Trade Finance business (including short and term trade loans).
- Handling all trade transactions includes inward and outward remittances, BG issuance, LC issuance, EBN, LCBD, working capital requirements, hedging ,etc
- Developing new relationships in the market and growing the trade finance
portfolio. Managing and acquiring premium trade relationship which contributes for trade fee and thereby helps in generating decent AAB. - Interacting with the clients for their working capital requirements and
providing them best possible solutions by means of short term and long-term business loans in form of cash credit, overdraft, term loan, LC, BG, etc.
Regional Risk Manager, Manager - I
ICICI Bank Ltd
Vadodara RIB
10.2017 - 07.2021
- Conduct audit on Branch as per audit plan
- Assessing risks in day-to-day branch operations
- Taking care of statutory audit and reverts there of
- To look after smooth & error free processing of branch activities in Internal Audits undertaken and giving revert thereof
- Supervising SOX activity done at branches
- Ensuring no fraudulent execution of transactions at branches
- Ensuring internal controls of branches such as preventive control and detective control
- End to end monitoring and auditing of various parameters like AML, credit, cash, transaction processing, clearing process, control and compliance
- Ensuring KYC compliance and adherence for various applicable processes at branch
- Maintain a comprehensive record of all audit work papers, findings, reports and follow-up Assist to document the audit process and prepare audit report
- Timely and accurate completion of the audits
Deputy Branch Manager, Dep Manager - II
ICICI Bank
Bhavnagar, India (Remote)
06.2012 - 10.2017
- Led branch operations, ensuring compliance with regulatory standards and internal policies.
- Mentored junior staff, enhancing performance through targeted training and development programs.
- Managed cross-selling initiatives that expanded existing customer relationships while bringing onboard new clientele, contributing to the overall growth of the branch.
- Assessing and controlling day to day branch operations
- Scoring high in audits on branch operations at regular intervals
- Taking care of statutory audit and reverts thereof
- To look after smooth & error free processing of branch activities in Internal Audits undertaken and giving revert thereof
- SOX audit done at branch level
- Ensuring no fraudulent execution of transactions at branch by placing in various controls
- Ensuring branch is compliant in KYC, AML and other statutory norms for various applicable processes at branch
- Handling and resolving customer query and hence ensuring no customer escalation
Asst. Branch Supervisor
BAJAJ ALLIANZ LIFE INSURANCE CO. LTD.
Bhavnagar
12.2004 - 06.2012
- Managing Roll out activities for office while taking care of shop and establishment compliance
- Conducting Audit every three months at B.O and compliance there of
- Creating Sales Manager's code and maintaining their database
- Reimbursement documentation - STMs and ISO/ISE reimbursements against local conveyance and mobile bills.
- Customer complaints redressal (barring refunds & withdrawal)
- Handling policy servicing process.
- Underwriting Policies Up to 10 laces (Non Medical).
- Supervision of Cash counter collection, accounting, banking of cash/ cheque on a day-to-day basis and CDA follow-up.
- Control of Policy stamps, revenue stamps and undelivered policies.
- Supervision of all agency related matters like organizing agency training, coordination with Insurance Institute of India, agency licensing and commission payments and commission payment related queries.
- Compliance with Joining and exit formalities & legal compliances
- JOBPROFILE
Customer Support Executive
Tata Indicom Ltd (Chandan Teleservice Gandhinagar)
07.2003 - 12.2004
- Handling Wire line, Wireless and limo Problems
- Handling Wire line Team
- Attending Walking Customers
- Handling Billing Problems
- Customer Accounts Adjustments
- Generate Daily Reports
- Back Office Support to all Executives
- Co-ordinating with Ho
- JOBPROFILE
Airtel. (Bharti Cellular Ltd.)
10.2002 - 07.2003
- Attending customer calls & queries in call center educating customer on cell phone usage & features offered by the Company.
- Attending Calls & Queries in Call Center
- Handling The Floor
- Handling the Roaming Activation
- Activation of Prepaid Card
- Attending daily Average 120 to 150 calls
- Attending walking Customer
- JOBPROFILE
TEAM MEMBER – PREPAID (IDEA CHIT CHAT)
Idea Cellular Ltd. (Formerly Birla Tata AT&T Limited)
03.2001 - 10.2002
- Attending Customer calls & queries in call center educating customer on cell phone usage & features offered by Company.
- Action on all Gujarat customer care center problems regarding prepaid cards (IDEA CHIT CHAT) namely, handset queries, and simcards related problems, settlement of wrongly posted amounts with immediate effect.
- Handling All Gujarat STD-PCOs of IDEA CELLULAR LTD.As customer care officer in charge of STD-PCOs
- Attending Prepaid Calls & Queries in Call Center
- Handling the Floor
- Handling Roaming Activation
- Handling Prepaid card Activation, Recharge & Simcard Replacement Processor
- Settlement of wrongly Posted amounts
- Handling all Gujarat STD-PCOs OF IDEA CELLULAR LTD
- Attending daily average 150 to 170 Calls
- Attending Walking Customers
- Action on all Gujarat customer care center problems regarding prepaid cards
- JOBPROFILE
Education
Bachelor of Commerce - Account & Stats
Gujarat University
GandhinagarSkills
- HONOURS DIPLOMA IN NETWORKING COMPUTING From NIIT Gandhinagar
- Relationship building and management
- Excellent communication
PERSONAL PROFILE
- DATE OF BIRTH : Dec 9th 1977
- SEX : Male
- Marital Status : Married
- Address : Plot No 442/1, Sector 2 - B, Gandhinagar - 382007.
- Contact No : 9898009423,
- E-mail : nileshpopat@yahoo.com
Timeline
Relationship Manager - Manager - II
ICICI Bank Ltd
07.2021 - 11.2023
Regional Risk Manager, Manager - I
ICICI Bank Ltd
10.2017 - 07.2021
Deputy Branch Manager, Dep Manager - II
ICICI Bank
06.2012 - 10.2017
Asst. Branch Supervisor
BAJAJ ALLIANZ LIFE INSURANCE CO. LTD.
12.2004 - 06.2012
Customer Support Executive
Tata Indicom Ltd (Chandan Teleservice Gandhinagar)
07.2003 - 12.2004
Airtel. (Bharti Cellular Ltd.)
10.2002 - 07.2003
TEAM MEMBER – PREPAID (IDEA CHIT CHAT)
Idea Cellular Ltd. (Formerly Birla Tata AT&T Limited)
03.2001 - 10.2002
Bachelor of Commerce - Account & Stats
Gujarat University