Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nilesh Rathod

Ahmedabad

Summary

Dynamic Area Service Manager at Bajaj Electricals Ltd, adept at enhancing customer service and driving performance improvements through effective employee training and coaching. Proven ability to foster team collaboration and utilize data analysis to meet organizational goals, ensuring high standards of service and engagement across departments.

Overview

4
4
years of professional experience

Work History

Area Service Manager

Bajaj Electricals Ltd
Ahmedabad
11.2020 - Current
  • Monitored phone calls to provide feedback and coaching.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Led team engagement to assist cross-functional departments and achieve goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
  • Monitored staff performance to ensure adherence to customer service standards.

Education

Some College (No Degree) - Commerce

Shri Mk Mehta English Medium School
Umbergaon

Skills

  • Customer service
  • Employee training
  • Performance management
  • Sales support

Timeline

Area Service Manager

Bajaj Electricals Ltd
11.2020 - Current

Some College (No Degree) - Commerce

Shri Mk Mehta English Medium School

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Nilesh Rathod