Nimisha Murgod
Bengaluru
Summary
Dynamic technical support specialist with experience at First Source Limited, adept at troubleshooting and enhancing customer satisfaction. Proven ability to manage multiple inquiries while maintaining compliance and optimizing performance. Strong problem-solving skills combined with exceptional empathy ensure effective resolution of complex issues, contributing to overall success in customer relations.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Support Executive
First Source Limited
02.2022 - 09.2022
Monitored system performance to identify potential issues.
customer focused technical support specialist with 6 months of experience in troubleshooting and hardware issues .
seeking to leverage my strong problem solving skills and technical expertise at Firstsource to provide exceptional support and ensure high customer satisfaction .
Operating Loss Prevention -Fraud Hotline
JPMorgan Chase
10.2022 - Current
Investigate suspected fraud cases of deposit account fraud .
utilize strong communication and problem solving skills to manage and resolve fraud cases effectively
identify fraud and related financial crime risks taking appropriate steps to migrate them .
Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
Monitor and review wire and online transactions for potential fraudulent activities
utilize multiple systems simultaneously to assess alerts and make informed decisions .
maintain compliance with regulatory standards and internal procedures
Education
High School Diploma -
PRESIDENCY COLLEGE
KEMPAPURA , BENGALURU06-2019
Bachelor of Science - COMPUTER APPLICATION
PRESIDENCY COLLEGE
KEMPAPURA , BENGALURU07-2022
Skills
- Organization and time management
- Troubleshooting
- Leadership
- Clerical support
- Customer relations
- MULTITASKING- managing multiple inquiries ,effective time management
- product knowledge - in depth product knowledge , customer training and education
- empathy and patience - understanding customer needs , maintaining composure in challenging situations
- customer relationship management - building and maintaining customer retention strategies
Certification
i actively participate in the competition held in the firm JP MORGAN CHASE & CO and also have won Q2 award for the excellent performance in the year 2023-24
and also for receiving highest number of CSAT in the year 2024-25 .
Timeline
Operating Loss Prevention -Fraud Hotline
JPMorgan Chase
10.2022 - Current
Technical Support Executive
First Source Limited
02.2022 - 09.2022
High School Diploma -
PRESIDENCY COLLEGE
Bachelor of Science - COMPUTER APPLICATION
PRESIDENCY COLLEGE
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