NIOMI PATEL
Ahmedabad
Summary
Results-driven Senior Process Associate known for high productivity and efficiency in task completion. Specialize in process optimization, workflow management, and quality control, ensuring operational excellence. Excel in communication, problem-solving, and teamwork to enhance project outcomes and workplace dynamics. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Senior Process Associate
Tata Consultancy Services
Ahmedabad
05.2018 - 10.2024
- Verbal and written communication
- Client confidentiality
- Analyzed customer feedback survey data to identify areas for improvement.
- Resolved escalated issues from customers in a timely manner while ensuring satisfaction with solutions provided.
- Developed and implemented process improvement initiatives to reduce customer wait times.
- Identified opportunities to automate repetitive tasks and improve efficiency.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Virtual Assistant
Ascendum
Ahmedabad
01.2014 - 02.2017
- Executed travel arrangements by researching and booking flights and accommodations
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information
- Handled customer inquiries via email and chat, providing prompt and courteous support.
- Generated weekly progress reports detailing tasks completed during the week.
- Managed CRM input, exports and clean up
- Researched topics and events to support supervisor's work agenda and projects
- Answered and screened calls to provide information, schedule appointments and take detailed messages
- Managed filing system, entered data and completed other clerical tasks
- Performed research to collect and record industry data
Education
Bachelor of Commerce -
K.T.H.M College
Nasik04.2009
Higher Secondary School Certificate -
K.T.H.M College
05.2006
Secondary School Certificate -
St. Francis High School
Nashik04.2004
Skills
- Verbal and written communication
- Client confidentiality
- Paperwork processing
- Operational support
- Continuous improvement
- Process improvement
- Dispute resolution
Timeline
Senior Process Associate
Tata Consultancy Services
05.2018 - 10.2024
Virtual Assistant
Ascendum
01.2014 - 02.2017
Bachelor of Commerce -
K.T.H.M College
Higher Secondary School Certificate -
K.T.H.M College
Secondary School Certificate -
St. Francis High School
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