Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Niraj Kumar Pandit

Kolkata

Summary

Zonal Manager at Cars24 Service Pvt Ltd with a proven track record in performance tracking and team leadership. Expert in enhancing customer satisfaction through strategic relationship building and effective coaching. Adept at decision-making and problem-solving, driving significant sales growth and operational efficiency in competitive markets.

Overview

12
12
years of professional experience

Work History

Zonal Manager

Cars24 Service pvt ltd
Kolkata
10.2022 - Current
  • Managed regional operations to ensure seamless vehicle procurement and sales processes.
  • Visited the customer location to close the deal for premium vehicles.
  • Conducted regular sales meetings with teams to review performance, assign targets, and discuss strategies for improvement.
  • Developed and maintained relationships with key partners to support strategic initiatives.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Generating leads by market and own reference, and working on the allocated leads to boost the sales.

Senior Retail Associate

Olx Autos
Kolkata
11.2021 - 10.2022

Working as retail associates, visiting the customer location, and convincing him of the auction price.

After completing the deal from the CX location, collecting the vehicle, and stocking the vehicle at the stockyard.

Senior Retail Associate

Girnarsoft Automobile pvt ltd
Kolkata
11.2020 - 11.2021
  • Convincing the customer to procure the vehicle at auction price.
  • Maintaining a good relationship with customers for future reference.
  • Analyzed customer feedback surveys to identify opportunities for improving customer service experience.

Retail Associate

Cars24 Service pvt ltd
Kolkata
09.2018 - 10.2020
  • Assisted customers in the store for vehicle inspection.
  • Explaining the customers' whole process and dealing with procurement for the vehicle.
  • Making a profit in the vehicle.
  • Resolved customer complaints in a professional manner.

Sales Consultant

Eastern Honda
Kolkata
02.2014 - 08.2018
  • Developed strong customer relationships to enhance client satisfaction and loyalty.
  • Selling Honda vehicles to customers and giving advice that which vehicle will be perfect for you.
  • Built strong relationships with clients to understand their needs and preferences.

Education

B.com - B.COM

Himalayan University
Kolkata
05-2014

Skills

  • Performance tracking and evaluation
  • Good judgment
  • Staff management
  • Teamwork and collaboration
  • Team leadership
  • Decision-making
  • Problem-solving aptitude
  • Team building

Languages

Hindi,English,Bengali
First Language

Timeline

Zonal Manager

Cars24 Service pvt ltd
10.2022 - Current

Senior Retail Associate

Olx Autos
11.2021 - 10.2022

Senior Retail Associate

Girnarsoft Automobile pvt ltd
11.2020 - 11.2021

Retail Associate

Cars24 Service pvt ltd
09.2018 - 10.2020

Sales Consultant

Eastern Honda
02.2014 - 08.2018

B.com - B.COM

Himalayan University
Niraj Kumar Pandit