Niranjan Gupta
Growth Product Manager
Pune
Summary
Result-orientated product team manager with 5+ years of experience covering project and product management including developing, implementing and supporting complex infrastructures for fast growing startups. A fast and eager learner, detail oriented and adapt to changing project requirements quickly to meet business goals. Comfortable with ambiguity and thrive in fast-paced environment.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
Work History
Product Management Officer
Egnyte
Pune
05.2022 - 09.2023
- Successfully led cross-functional project teams to achieve project goals and deliverable
- Conducting market research to understand user needs
- Defining product features and requirements
- Creating and managing a product road map and timeline
- Developing competitive analysis and product positioning strategies
- Defining metrics for product’s success
- Incorporating customers’ feedback
- Managed development, analysis, architecture, quality assurance, implementation, documentation, and training resources
- Attended daily scrum calls and biweekly iteration planning, review, and retrospective meetings
- Author and present status and issue reports to stakeholders
- Update project plan and records following PMO guidelines
Service Delivery Manager
Merit Data & Techno
Mumbai
10.2021 - 04.2022
- Managed and executed required activities to establish, transition, and maintain stable environments
- Demonstrated leadership by coordinating with technical teams to resolve problems and incidents
- Collaborated with architects and networking experts to oversee daily operations and handle escalations
- Demonstrate a comprehensive understanding of outage stages and effectively communicate the status of progress
- Interfaced with support teams to ensure activities and projects align with customer expectations.
Market Product Manager
Rayden Interactive
Pune
12.2019 - 10.2021
- Conducted market segmentation exercises that enhanced growth product experiments by 11%
- Implemented A/B testing resulting in a 25% increase in user registration rate
- Increased predictive accuracy of revenue forecasting models by 15% using advanced Salesforce and Tableau
Technical Support Manager
Rayden Interactive
Pune
06.2019 - 10.2021
- Designed database schema and optimized queries with MySQL and HL7, achieving a 24% faster database response time
- Participated in discussions and in presenting project reports to leadership, recommending changes and ideas
- Implemented rigorous A/B testing and optimization to improve conversion rate by 16%.
Customer Service Specialist
ADP
Pune
11.2018 - 05.2019
- Assist & monitor with customer retention & acquisition
- Implement new strategies & technologies
- Serve as a liaison between management, team, and clients
- Must be efficient in creating SOP for sales team.
Information Technology Help Desk Manager
Reliance Retail Services
02.2017 - 11.2018
Senior Technical Support
Inchcape Shipping Services
05.2016 - 01.2017
Senior Technical Advisor
IKS Healthcare Services
Mumbai
02.2012 - 04.2016
Technical Analyst \/ Consultant
3 Global Services
Mumbai
01.2009 - 02.2012
Technology Help Desk Supervisor
Convergys India Pvt
Mumbai, Thane
07.2006 - 05.2008
Education
Bachelor of Science - Information Technology
06.2009 - 04.2011
Skills
Product Management
undefinedCertification
Simplilearn CSM Certification
Timeline
Product Management Officer - Egnyte
05.2022 - 09.2023
Service Delivery Manager - Merit Data & Techno
10.2021 - 04.2022
Market Product Manager - Rayden Interactive
12.2019 - 10.2021
Technical Support Manager - Rayden Interactive
06.2019 - 10.2021
Customer Service Specialist - ADP
11.2018 - 05.2019
Information Technology Help Desk Manager - Reliance Retail Services
02.2017 - 11.2018
Senior Technical Support - Inchcape Shipping Services
05.2016 - 01.2017
Senior Technical Advisor - IKS Healthcare Services
02.2012 - 04.2016
EIILM University - Bachelor of Science, Information Technology
06.2009 - 04.2011
Technical Analyst \/ Consultant - 3 Global Services
01.2009 - 02.2012
Technology Help Desk Supervisor - Convergys India Pvt
07.2006 - 05.2008
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