Summary
Overview
Work History
Education
Skills
Certification
Timeline
Niranjan Gupta

Niranjan Gupta

Growth Product Manager
Pune

Summary

Result-orientated product team manager with 5+ years of experience covering project and product management including developing, implementing and supporting complex infrastructures for fast growing startups. A fast and eager learner, detail oriented and adapt to changing project requirements quickly to meet business goals. Comfortable with ambiguity and thrive in fast-paced environment.

Overview

17
17
years of professional experience
2
2
years of post-secondary education
3
3
Certifications

Work History

Product Management Officer

Egnyte
Pune
05.2022 - 09.2023
  • Successfully led cross-functional project teams to achieve project goals and deliverable
  • Conducting market research to understand user needs
  • Defining product features and requirements
  • Creating and managing a product road map and timeline
  • Developing competitive analysis and product positioning strategies
  • Defining metrics for product’s success
  • Incorporating customers’ feedback
  • Managed development, analysis, architecture, quality assurance, implementation, documentation, and training resources
  • Attended daily scrum calls and biweekly iteration planning, review, and retrospective meetings
  • Author and present status and issue reports to stakeholders
  • Update project plan and records following PMO guidelines

Service Delivery Manager

Merit Data & Techno
Mumbai
10.2021 - 04.2022
  • Managed and executed required activities to establish, transition, and maintain stable environments
  • Demonstrated leadership by coordinating with technical teams to resolve problems and incidents
  • Collaborated with architects and networking experts to oversee daily operations and handle escalations
  • Demonstrate a comprehensive understanding of outage stages and effectively communicate the status of progress
  • Interfaced with support teams to ensure activities and projects align with customer expectations.

Market Product Manager

Rayden Interactive
Pune
12.2019 - 10.2021
  • Conducted market segmentation exercises that enhanced growth product experiments by 11%
  • Implemented A/B testing resulting in a 25% increase in user registration rate
  • Increased predictive accuracy of revenue forecasting models by 15% using advanced Salesforce and Tableau

Technical Support Manager

Rayden Interactive
Pune
06.2019 - 10.2021
  • Designed database schema and optimized queries with MySQL and HL7, achieving a 24% faster database response time
  • Participated in discussions and in presenting project reports to leadership, recommending changes and ideas
  • Implemented rigorous A/B testing and optimization to improve conversion rate by 16%.

Customer Service Specialist

ADP
Pune
11.2018 - 05.2019
  • Assist & monitor with customer retention & acquisition
  • Implement new strategies & technologies
  • Serve as a liaison between management, team, and clients
  • Must be efficient in creating SOP for sales team.

Information Technology Help Desk Manager

Reliance Retail Services
02.2017 - 11.2018

Senior Technical Support

Inchcape Shipping Services
05.2016 - 01.2017

Senior Technical Advisor

IKS Healthcare Services
Mumbai
02.2012 - 04.2016

Technical Analyst \/ Consultant

3 Global Services
Mumbai
01.2009 - 02.2012

Technology Help Desk Supervisor

Convergys India Pvt
Mumbai, Thane
07.2006 - 05.2008

Education

Bachelor of Science - Information Technology

EIILM University, Mumbai
06.2009 - 04.2011

Skills

Product Management

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Certification

Simplilearn CSM Certification

Timeline

Product Management Officer - Egnyte
05.2022 - 09.2023
Service Delivery Manager - Merit Data & Techno
10.2021 - 04.2022
Market Product Manager - Rayden Interactive
12.2019 - 10.2021
Technical Support Manager - Rayden Interactive
06.2019 - 10.2021
Customer Service Specialist - ADP
11.2018 - 05.2019
Information Technology Help Desk Manager - Reliance Retail Services
02.2017 - 11.2018
Senior Technical Support - Inchcape Shipping Services
05.2016 - 01.2017
Senior Technical Advisor - IKS Healthcare Services
02.2012 - 04.2016
EIILM University - Bachelor of Science, Information Technology
06.2009 - 04.2011
Technical Analyst \/ Consultant - 3 Global Services
01.2009 - 02.2012
Technology Help Desk Supervisor - Convergys India Pvt
07.2006 - 05.2008

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Niranjan GuptaGrowth Product Manager