NISHCHAL KUMARI
DELHI
Summary
Seeking an opportunity to develop new skills to become a more well-rounded employee. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Process Associate
TATA CONSULTANCY SERVICES
01.2020 - Current
- To communicate with credit card customers regarding their due payments.
- To educate the customers about the consequences if they miss making the payment.
- Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.
- Identified needs of customers promptly and efficiently.
Process Associate
CONCENTRIX DAKSH SERVICES INDIA PVT LTD
03.2019 - 01.2020
- Handle riders' problems on calls and chats.
- Worked effectively in team environments to make the workplace more productive.
- Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.
- Exceeded customer satisfaction by finding creative solutions to problems.
Process Executive
INTENET GLOBAL SERVICES
01.2018 - 01.2019
- To resolve customers' queries and problems through email within the TAT.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
BA - LLB
CCS University
01.2016
12th -
CBSE Board
01.2011
10th -
CBSE Board
01.2009
Skills
- MS Office
- Excel
- Pivot Table
- Vlookup
- Power BI
- Power Point
Languages
- English
- Hindi
Personal Information
- Father's Name: Mr. Mahipal Singh
- Mother's Name: Mrs. Laxmi Singh
- Husband's Name: Mr. Gaurav Kumar
- Date of Birth: 01/13/94
- Nationality: Indian
- Marital Status: Married
Timeline
Process Associate
TATA CONSULTANCY SERVICES
01.2020 - Current
Process Associate
CONCENTRIX DAKSH SERVICES INDIA PVT LTD
03.2019 - 01.2020
Process Executive
INTENET GLOBAL SERVICES
01.2018 - 01.2019
BA - LLB
CCS University
12th -
CBSE Board
10th -
CBSE Board
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