NITEN KR SEDHA
Delhi
Summary
Dynamic business leader with extensive experience in operational management and business expansion at Sakhiya Skin Clinic. Proven track record in driving revenue growth and optimizing P&L, while enhancing customer experience. Skilled in data analysis and conflict resolution, successfully leading teams of over 400 to achieve ambitious growth targets.
Overview
22
22
years of professional experience
Work History
Head Business Development Sales & Operations India
Sakhiya Skin Clinic
01.2025 - Current
- As the Business Head – Expansion & Operations, will be responsible for driving the growth strategy of Sakhiya Skin Clinics across India.
- 37 operational clinics
- Goal is to expand to 60 clinics within the current financial year.
- Leading a team of 400+ and oversee end-to-end business expansion, operations, and profitability.
- Ensure seamless operations and service delivery across all clinics.
- Implement standardized processes, SOPs, and quality control measures to maintain brand excellence.
- Monitor and improve patient experience and satisfaction levels.
- Monthly Marketing activities including BTL & ATL activities.
- Develop and oversee P&L responsibilities, ensuring revenue growth and cost optimization.
- Analyze business data to make informed decisions and improve financial performance.
- Collaborate with marketing, finance, HR, and operations teams to ensure smooth expansion.
- Foster a high-performance culture focused on accountability, innovation, and growth.
Regional Head North & Western India
VLCC School Of Beauty
08.2023 - 08.2024
- Handling 24 branches with more than 2000+ students in different beauty wellness courses.
- Leading & Mentored a strong 300+ team of Operations and Faculty.
- Generated Annual business of 60 Cr.
- Launching new branches in High Search locations.
- Handling more than 300+ Admin & Technical team.
- Delivering Courses to Students making them professionals with location specific timeframes.
- Arranging monthly Placements Fairs for eligible students by inviting Top Brands from Beauty Ind.
- Leading group projects, delegating tasks and providing feedback.
- Proven ability to learn quickly and adapt to new situations.
- Reviewing Regions Fortnightly.
- Managing online Leads and ensuring quality lead flow to Schools.
- Customizing courses according to market requirements.
Sr Zonal Manager Operations
Kaya Skin Ltd
04.2019 - 11.2022
- Handing Retails operations for all Clinics of Gujarat and MP.
- Work with a strong Team of 60 Clinic managers/ CCE/Kaya Therapist.
- Analyzing and Planning Daily MIS on Different Market Buckets.
- Handling HNI clients.
- Monitoring Collection performance daily to ensure achievement of targets.
- Working on daily Collection, Consumption & Product targets with team members.
- Covering Clients of Gujarat & MP thru 5 Major Towns Ahmedabad/Surat/Baroda/Indore/Bhopal.
- Monthly Review on Collection/Consumption & Product performance in Cluster on a monthly basis.
- Ensuring focus on different Market Buckets of Skin & Hair.
- Monthly 2-3 activities per clinic to increase footfall and improve customer services.
- Closely worked on Process and compliance for best of the services to customers.
- Ensuring Positive ROI of Clinics.
- Maintaining Mystery audit scores above 90%.
- Maintaining NPS Score above 60% and Response rate above 10%.
- Doing Process & Stock Audit every month.
- Planning and execution for best of store operations of Clinic thru monthly reviews with team members.
Senior Manager Brand Retail
TTSL UP-East
11.2014 - 10.2016
Manager Retail
Reliance Communications
01.2014 - 11.2014
Zonal Deputy Retail Manager
Aircel Ltd.
07.2010 - 12.2013
Asst Manager Retail Experience
Bharti Airtel Ltd.
01.2004 - 07.2010
Education
MBA - Sales & Marketing
SMU
DL04-2011
Associate of Arts - Economics
Christ Church College
Kanpur06-1997
High School Diploma -
HAL School
Kanpur05-1994
Skills
- Business expansion
- Operational management
- Financial analysis
- Process improvement
- Market analysis
- P&L management
- Data analysis
- Customer experience
- Decision-making
- Conflict resolution
Timeline
Head Business Development Sales & Operations India
Sakhiya Skin Clinic
01.2025 - Current
Regional Head North & Western India
VLCC School Of Beauty
08.2023 - 08.2024
Sr Zonal Manager Operations
Kaya Skin Ltd
04.2019 - 11.2022
Senior Manager Brand Retail
TTSL UP-East
11.2014 - 10.2016
Manager Retail
Reliance Communications
01.2014 - 11.2014
Zonal Deputy Retail Manager
Aircel Ltd.
07.2010 - 12.2013
Asst Manager Retail Experience
Bharti Airtel Ltd.
01.2004 - 07.2010
MBA - Sales & Marketing
SMU
Associate of Arts - Economics
Christ Church College
High School Diploma -
HAL School
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