Nitin Garg
Gurgaon
Summary
Digital Diligent Senior Product Manager offering 8 years of success in digital product roadmap development, market research, and data analysis. Highly skilled in identifying opportunities to maximize digital revenue. Driven and strategic with a proven history of superior digital market penetration and product launch.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Product Manager
Aircall India Private Limited
12.2023 - 06.2024
- Directed SaaS multimedia messaging feature launch, improving user message capabilities
- Managed digital messaging service compliance and deliverability for Aircall’s SaaS to support high-volume communications.
- Directed A2P10DLC roll-out to align with regulations and improve message delivery performance
- Spearheaded development and launch of API for integrating Aircall messaging into applications
- Led the integration of French 093 numbers, expanding the reach of Aircall's messaging services in the French market.
- Coordinated project planning and execution with team members and team leads.
- Managed full product lifecycle, from ideation through post launch support, ensuring consistent quality control measures were in place.
- Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
Product Manager
NTT Data Solutions
07.2022 - 10.2023
- Successfully delivered the Developer Experience product from scratch, designed to ease developers' onboarding journeys and provide a comprehensive platform for all access needs.
- Collaborated with cross-functional teams, including IT, security, and development teams, to ensure seamless integration and functionality of the Developer Experience platform.
- Implemented a feedback mechanism to gather input from developers and continuously improve the platform based on user needs and suggestions.
- Established key performance metrics to measure the success and impact of the Developer Experience platform, demonstrating significant improvements in onboarding times and user satisfaction.
- Implemented effective project management methodologies for streamlined workflows and enhanced team productivity.
- Established strong relationships with key stakeholders, ensuring seamless communication throughout the product lifecycle.
Associate Product Manager
Campus EAI India Private Limited
08.2017 - 06.2022
- Spearheaded the development of an AI Chat BOT, enhancing customer interaction and support capabilities.
- Directed the development of the Lexicon self-help knowledge base website, creating a comprehensive resource for user information and troubleshooting.
- Formulated a robust content strategy, collaborating with subject matter experts to ensure the accuracy and relevance of knowledge articles.
- Leveraged user analytics and feedback to continuously refine and enhance the website, leading to increased user satisfaction and engagement.
- Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
Education
Master of Technology in Data Science - Masters in Data Science
Birla Institute of Technology
08.2021
Bachelor of Technology in Computer Science - Bachelors in Computer Science
Kanpur Institute of Technology
Kanpur, India07.2016
Skills
- Product Management
- Market Research
- Competition Analysis
- Product Vision
- Build vs Buy Assessment
- Feature Prioritization
- API Specifications
- Go to Market Strategy
- Product Adoption
- Strategic Planning
- Stakeholder Communication
- Teamwork and collaboration
- Client Relationship Management
- Cross functional Collaboration
- Problem Solving
Certification
- API Product Management Certification
- Google Data Analytics Professional
- Agile Project Management Certification
- SAP Foundational Fundamentals Professional
Projects
- Aircall (Messaging Scope), Launching MMS Feature: Enabled users to send and receive multimedia messages, enhancing user engagement and platform capabilities.
- Aircall (Messaging Scope), Messaging Public API Development: Created a public API for integrating Aircall's messaging capabilities, expanding platform usability and developer adoption.
- NTT DATA, Developer Experience Product Delivery: Delivered the Developer Experience product, streamlining onboarding journeys and providing a comprehensive access platform.
- Campus EAI, Lexicon Self-Help Knowledge Base Website: Developed a comprehensive knowledge base website with intuitive navigation, advanced search functionality, and well-organised content, continuously improving based on user analytics and feedback.
- Campus EAI, AI Chat BOT: Developed an AI Chat BOT with advanced AI and machine learning for accurate, real-time responses, enhancing user engagement with natural language processing and continuous performance optimisation.
Languages
Hindi
Proficient
C2
English
Proficient
C2
Timeline
Product Manager
Aircall India Private Limited
12.2023 - 06.2024
Product Manager
NTT Data Solutions
07.2022 - 10.2023
Associate Product Manager
Campus EAI India Private Limited
08.2017 - 06.2022
Bachelor of Technology in Computer Science - Bachelors in Computer Science
Kanpur Institute of Technology
Master of Technology in Data Science - Masters in Data Science
Birla Institute of Technology
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