Noor Mohammed

• Developed strategic account plans to enhance client engagement and retention.
• Managed end-to-end insurer placement activities, including market comparison, coverage benefit alignment with client requirements, premium negotiation, and policy finalization.
• Facilitated cross-functional collaboration to streamline service delivery and improve client satisfaction.
• Analyzed market trends to identify growth opportunities within key accounts.
• Led negotiations for contract renewals, ensuring alignment with client expectations and company objectives.

• Managed client relationships through proactive communication, insightful MBR/QBR reporting, increased service adoption, and SLA-driven support to improve satisfaction and retention.
• Managed end-to-end member onboarding, facilitated kickoff webinars, and handled endorsement workflows with accurate and timely resolution.
• Responded to client inquiries, resolved concerns, collaborated with internal stakeholders to improve service strategies, and delivered tailored insurance solutions to strengthen client relationships, and satisfaction.
• A claims buddy, the first line of support for HRs, employees on all claims-related queries; manage end-to-end cashless and reimbursement claims.

• Built and maintained relationships with new and existing clients while providing a high level of expertise.
• Communicated regularly with clients to understand their needs, evaluate current product use, and cross-sell new products.

Opertaion Associate:

• Onboarding new accounts.
• Addition and deletion of employees.
• Report Preparation
• Tracking claims.

• In banking process
• Provided excellent customer service by efficiently resolving issues and responding to inquiries
• Listened to customers' questions and concerns to provide answers or responses