Omkar Yadav
Mumbai
Summary
Reliable management professional with several years of expertise developing top-notch skills in customer service and team leadership in the retail industry. Ready to take on new challenges in an exciting new position.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Associate Manager (Corporate Salary)
IDFC First Bank
Mumbai
04.2022 - Current
- Provide exceptional customer service by addressing inquiries, resolving issues, and assisting clients with their financial needs
- Ability to manage multiple stakeholders, ability to perform under pressure, strong analytical skills, prioritization of workload, roles and responsibilities.
- Proficiently use banking software and technology to facilitate transactions and access customer information
- Monitor account activity and identify opportunities to cross-sell or upsell relevant banking products.
- Assist customers in applying for loans and provide information on available loan products.
- Collaborate, communicate with colleagues, and other departments to enhance overall customer satisfaction and operational efficiency.
- Achievement: Qualified 3 times Pan India in credit card contest. Qualified in Insurance Contest.
Education
Bachelor of commerce - Accounting And Finance
Mumbai University (VPM R.Z SHAH College)
Mumbai05.2021
HSC -
Mulund College of Commerce
Mumbai05.2018
SSC -
Holy Angels High School
Mumbai06-2016
Skills
- Business analysis
- Investor
- Finance manager
- Client interaction and relationship
- Technical specifications
- Data-driven solutions
- Power BI
- Data analysis
- Visualization
- Reporting
- Addressing client inquiries
- Resolving issues
- Presenting findings
- Insights
- Analytical skills
- Interpretation of data
- Actionable business recommendations
- Microsoft Office
- Word
- Excel
- PowerPoint
- Tableau
Certification
- Business Analyst from simplilearn
- Duolingo Global English Speaking Certificate
- AI with excel
- Tableau
- Professional Diploma in relationship Management
- internship by PWC for Power BI
Jobskills
- Experienced in conducting thorough business analysis to identify key trends, opportunities, and challenges.
- Capable of translating business needs into technical specifications for the development of data-driven solutions
- Proficient in leveraging Power BI for data analysis, visualization, and reporting.
- Skilled in addressing Client inquiries, resolving issues, and ensuring a positive overall experience.
- Effective in presenting findings and insights in a professional and understandable manner.
- Possess strong analytical skills, enabling the interpretation of data and identification of actionable business recommendations.
Personal Information
- Represented IDFC in Cricket and Football
- Gym enthusiast
- Cultured behavior
- Good listener
Timeline
Associate Manager (Corporate Salary)
IDFC First Bank
04.2022 - Current
Bachelor of commerce - Accounting And Finance
Mumbai University (VPM R.Z SHAH College)
HSC -
Mulund College of Commerce
SSC -
Holy Angels High School
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