P. Rajini
Customer Service Manager
Coimbatore
Summary
Being a commercial executive, the chosen objective of my career is to achieve a position playing a key role in Administration or Servicing Industrial functions by creating, leading & motivating a committed team to deliver the best of the industry. The key objective to be an effective executive is to pro actively work within the policies and constraints of the organization
Dedicated, Resourceful and Innovative to achieve the targets with reference to set standards in practice, goals and excel further. Continuous updating of methods and practices in the relevant field and applying them in the specific context within the entire length and breadth of the organization , reviewing the activities in a time bound manner.
Overview
28
28
years of professional experience
Work History
NATIONAL HEAD - CUSTOMER SERVICE
ABT LOGISTICS
05.2022 - Current
- Leading the corporate customer service team and Handling all the major domestic corporate customers of entire Zones across Pan India
MANAGER - CRM (ROTN)
DTDC
04.2018 - 04.2022
- Leading the customer service team and Handling all the major domestic corporate customers of entire ROTN including DP Express and LTL
Retail Sales
DHL
12.2017 - 04.2018
- Was handling the complaints of the International walk in customers and was also involved in the sales activities.
CORPORATE MANAGER
SHRI MEDISHINE HOSPITAL
07.2016 - 05.2017
- Was dealing with the Corporate Patients Processing for their health insurances.
HOD/ FRONT DESK and BILLING
RAMKRISHNACARE HOSPITALS
04.2011 - 06.2016
- Was taking care of the billing activities of corporate patients.
CUSTOMER SERVICE OFFICER
FIRST FLIGHT COURIERS LTD
07.1997 - 03.2011
- Was handling the escalated service issue complaints and Follow ups of both domestic and international consignments booked by major corporate clients of Tamil Nadu Region.
Education
B.A. - Economics
PSGR Krishnammal College for Women
MBA - undefined
Bharathiar University
12th - undefined
Alvernia Matriculation Higher Secondary School
10th - undefined
St. Francis Anglo Indian Girls High School
Interests
Music
Browsing
Spouse Name
P.Balamurali
Strengths
- Self-confidence
- Hard work
Work Experience
27 years till now
Personal Information
Date of Birth: 12/15/74
Disclaimer
I hereby declare that the above mentioned statements are true to the best of my knowledge.
Academic Excellence
- B.A. Economics, PSGR Krishnammal College for Women, Bharathiar University
- MBA, Bharathiar University, Distance Education
- 12th, Alvernia Matriculation Higher Secondary School
- 10th, St. Francis Anglo Indian Girls High School
Timeline
NATIONAL HEAD - CUSTOMER SERVICE
ABT LOGISTICS
05.2022 - Current
MANAGER - CRM (ROTN)
DTDC
04.2018 - 04.2022
Retail Sales
DHL
12.2017 - 04.2018
CORPORATE MANAGER
SHRI MEDISHINE HOSPITAL
07.2016 - 05.2017
HOD/ FRONT DESK and BILLING
RAMKRISHNACARE HOSPITALS
04.2011 - 06.2016
CUSTOMER SERVICE OFFICER
FIRST FLIGHT COURIERS LTD
07.1997 - 03.2011
MBA - undefined
Bharathiar University
12th - undefined
Alvernia Matriculation Higher Secondary School
10th - undefined
St. Francis Anglo Indian Girls High School
B.A. - Economics
PSGR Krishnammal College for Women