Pallabi Sarkar
Pune
Summary
- I have 4.5 years of experience in Market Research Industry. I am currently working as a Cluster Lead in Global Market Insights.
- Individual Contribution in Team Performance Certificate in Global Market Insights.
- Best Performer in Q2-2021 in Absolute Reports Pvt. Ltd.
- I have a fair understanding of Sales and how to approach a client and lead them to fruitful closures and experienced in up sales.
- Building and maintaining a good business relationship for future closures as well.
- I wish to grow as a productive employee by using my management skills, committed approach, work experience earned, and hard work as obvious enablers.
Overview
5
5
years of professional experience
Work History
Cluster Lead
Global Market Insights
Pune
01.2023 - Current
- Coordinated with other cluster leads to streamline processes and ensure consistency across teams.
- Identified areas for improvement within the cluster, implementing targeted action plans to address these issues.
- Maintained strict adherence to regulatory standards while managing multiple ongoing projects concurrently, mitigating any potential compliance risks.
- Promoted a positive work environment through strong leadership skills, fostering collaboration among diverse team members.
- Enhanced team performance by implementing effective communication strategies and providing regular feedback.
Senior Client Strategic Partner
Absolute Reports Pvt. Ltd.
Pune
04.2022 - 12.2022
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Increased customer satisfaction by resolving issues.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Worked with customers to understand needs and provide excellent service.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Client Strategic Partner
Absolute Reports Pvt. Ltd.
02.2020 - 04.2022
- Operating as the lead point of contact for any and all matters for all my clients from the EU and APAC
- Understanding their requirements and providing a swift solution
- Negotiate contracts and close agreements to maximize profits
- Assist with challenging client requests or issue escalations as needed
- Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
Business Development Executive (Intern)
QLB Marketing Insights
02.2019 - 05.2019
- Handled 6 different products of the company which covered regions (EU, APAC, ME)
- Built contacts with potential clients to create new business opportunities
- Kept prospective client database updated
- Made cold calls for new business leads
- Support in writing new business proposals
- Arrange meetings for senior management with prospective clients
- Follow company guidelines and procedures for acquisition of customers, submission of tenders etc.
Education
MBA - Sales And Marketing Education
ICFAI Business School Pune (IBS Pune)
Pune, MH02-2020
Bachelor of Science - Botany/Plant Biology
St. Xavier's College
Ranchi, JH04-2018
PGDM -
Great Lakes Institute of Management
ChennaiSkills
- Interpersonal Communication
- Customer Success
- Strategic Planning
- Leadership
- Presentation Skills
- Written Communication
- Deal Closure
- Sales Management
- New Business Development
- Microsoft Office
- Corporate Communications
Additional Information
- Best Performer of Q2-2021 - Absolute Reports Jun 2021
Hobbies
- I like watching fiction, thriller, horror series, including documentaries.
Timeline
Cluster Lead
Global Market Insights
01.2023 - Current
Senior Client Strategic Partner
Absolute Reports Pvt. Ltd.
04.2022 - 12.2022
Client Strategic Partner
Absolute Reports Pvt. Ltd.
02.2020 - 04.2022
Business Development Executive (Intern)
QLB Marketing Insights
02.2019 - 05.2019
MBA - Sales And Marketing Education
ICFAI Business School Pune (IBS Pune)
Bachelor of Science - Botany/Plant Biology
St. Xavier's College
PGDM -
Great Lakes Institute of Management