Pankaj Yadav

Team leadership & Stake Holder Management

• Lead, mentor and upskill the Zonal HR team, to build their capabilities towards recruiter productivity, talent retention, employee relations and grievance handling.
• Coach managers on employee relations, performance improvement and team effectiveness
• Support the development and maintenance of HR policies and procedures within the zone
• Help in successful execution of central learning initiatives at zonal level
• Build rapport with regional business stakeholders for effective performance management, succession planning and retain top talent
• Support organizational design, restructuring, and change management initiatives

Process Excellence

• Standardize JDs, interview rubrics and selection frameworks along with Hiring straw, drive interview capability for hiring managers
• Implement continuous improvements - automations, structured interviews, assessment tools and bias mitigation
• Recommend improvements to ATS usage and sourcing methods

Talent Strategy & Management

• Partner with business leaders to translate AOP/manpower plan into quarterly hiring plans and capability build roadmaps
• Build and execute sourcing strategies for frontline and leadership roles
• Partner with seniors and assist Team members to deliver programs like performance management, employee education, recognition, promotions, employee feedback survey and employee well being
• Drive succession pipeline and identify internal talent for key business requirements
• Build strong relationship with Business managers to forecast future hiring needs and optimize workforce planning
• Coordinate and support local engagement and retentions activities
• Hiring delivery & Vendor Management
• Own end-to-end recruitment lifecycle (requisition to on boarding handoff) for functions
• Handle position management, job description maintenance, straw profile, and salary benchmarking for the roles available within the zonal structure
• Establish and enforce SLAs, TAT's and quality standards, run weekly hiring reviews with business
• Negotiate and manage external partners for cost and performance
• Lead leadership hiring and critical mandates for the zone
• Drive campus programs, DEI hiring initiatives, and talent communities

Governance

• Ensure compliance with organizations recruitment standards, documentation and processes
• Ensure all new hire paperwork, IT equipment, and compliance documentation (contracts, confidentiality) are completed accurately and on time.
• Oversee end-to-end BGV processes, including employment history, education, criminal records, and address verification for hires in the zone
• Handle employee relation, grievance and disciplinary matters effectively in line with company policies
• Collaborate with central L&D and C&B teams to ensure integrated HR delivery in compliance with organization standards
• Oversee employee relations matters, including grievance handling and support National & Head of business partner in managing sensitive cases
• Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
• Monitored and handled employee claims involving performance-based and harassment incidents.
• Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
• Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
• Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.

HR Business Partner

• Manage entire employee life cycle for assigned Business Units
• Manage key HR processes viz Overall Head Count, IJP release, transfer, Job rotation, Induction, HRP Interview, On- Boarding New joiners, auto promotions, R&R, Performance Management in terms of process adherence & timelines
• Responsible for governance of HR process and HR compliance across assigned business units
• Act as single point of contact for internal stake holders for HR related queries
• Partner Business leader to achieve department ESAT score through people initiatives / engagement frameworks
• Engage with Department heads to understand business requirements and identify key agenda items to be addressed with monthly/ quarterly focus (such as attrition management, on ground engagement, any central initiatives to be driven
• Gauge employee pulse and employee morale by virtue of branch visit, one to one discussions, Focused group discussions
• Draw insights from field and employee feedback; Share with business heads to help better understand employee concerns and identify areas of improvement and provide solutions
• Partner with Business Leaders to assist in meeting business units objectives by managing employee relations issue, coaching, training assistance both business requested and HR initiated
• Manage employee attrition, facilitating retention discussion and conducting exit interviews
• Prepare monthly HR dashboards & presentations for HR – Business reviews
• Support business leaders during OTB visits

Talen Acquisition

• Handled pan India recruitment for Rural business comprising of Rural CD, Term loan, Rural COE, Operations, Credit, RSME, Insurance, Fixed Deposits, Business Loans and Collections.
• Planned, executed Hiring and onboarding strategy for Geo expansion (New) locations
• Manage application from corporate website and focus on HR sourcing to keep hiring cost in check
• Conducting Day 1 induction and facilitating smooth onboarding for new joiners.
• Recruit, train and manage sourcing team
• Publish recruitment MIS to stakeholders and conduct timely reviews for faster closures of open roles

• Recruitment & Selection
• Compiled & processed the approved manpower requisition raised by the Operations Team
• Screening profile from executive to middle level management
• Co-ordination with consultants for Recruitments
• On-boarding new consultants to meet Recruitments needs
• Generating internal reference to keep hiring cost in check
• Training Temporary staff on Recruitments & Selections
• Employee Engagement
• Conducting Orientation & Joining formalities for new hires
• Documentation for entire Employee cycle
• Companywide communication for Organizational changes, Policies, Announcements & Internal job posting
• Felicitating various Employee welfare & wellness programme
• Conducting various outdoor & indoor cultural & sports events to attain employee well-being
• Conducting skips, Addressing & resolving employee concerns, Employee Feedback
• Single point of contact for all HR related queries
• Conducting one on one to boost retention
• Conducting Exit interviews & separation formalities

• Overall Recruitment Life Cycle
• End to End Recruitment
• Compiled & processed the approved manpower requisition
• Screened responses and conducting Preliminary interviews and tests to understand functional, technical and communication skills of short-listed candidates
• Made compensation fitments, salary negotiation and effectively selling offer to candidates
• Coordinated background screening, reference checks etc. and Discrepancy clearance
• Constant follow up with candidate until their smooth joining
• Effectively recruited candidates through Internet research, internal database, cold calling, referrals, networking, and other strategies
• Managed In-house as well as drives conducted as client's premises
• Attended out-station drives and partnered smaller vendors to generate Manpower
• Planned and executed in-house training for new hire
• Responsible for mentoring and providing on-going training and support for new recruiters and serve as resource for learning and navigating policies and procedures

• Designed and executed induction and training program for first 90 days
• Conducted refresher training and Prepared and Conducted PKT’s (Product knowledge test) on a monthly basis
• Managed Workflow (Pipeline and individual work queues)
• Provide floor support to the team for delivering quality, speed and accuracy within the agreed SLA frameworks
• Planned work and resources considering the volumes and absenteeism
• Handled customer complaints, Client calibration and grievance of the employees