Pankaj Saboo

• Developed product documentation to communicate upcoming features and products to internal teams.
• Managed stakeholder expectations effectively throughout the entire product development process.
• Liaised with clients to better understand business needs and current market landscape.
• Coordinated with design and media teams to develop high-quality creative assets.
• Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
• Communicated effectively with team members to deliver updates on project milestones and deadlines.
• Enhanced user experience, resulting in increased customer satisfaction and retention rates.
• Reviewed new opportunities to drive business strategy at planning sessions.
• Streamlined the product development process for faster time-to-market and improved efficiency.
• Prioritized roadmap in order to achieve product goals and metrics.

• Evaluated market trends to identify potential improvements in product offerings or positioning strategies.
• Assisted with hiring process and training of new employees.
• Interacted well with customers to build connections and nurture relationships.
• Spearheaded the development of compelling sales presentations that effectively communicated value propositions to prospective clients.
• Communicated with customers and vendors positively with particular attention to problem resolution.
• Conducted market research to assess customer needs and preferences.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

• Implemented agile methodologies for faster iteration cycles, resulting in a more responsive approach to customer feedback.
• Gained valuable insight into buyer preferences by conducting interviews, surveys and focus groups.
• Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
• Continually maintained and improved company's reputation and positive image in markets served.

Led the team handling product operations

Manage subscription manager and outbound dialer process

Maintained inbound IVR operations and backed sales operations