Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Affiliations
References
Timeline
Barista
Pawan Lathwal

Pawan Lathwal

Gurgaon

Summary

Dynamic Senior Manager with extensive experience at CBRE, excelling in facility operations and client relations. Proven track record in enhancing service delivery and achieving significant cost savings. Skilled in project management and budget oversight, with a focus on operational efficiency and risk assessment. Committed to driving results and fostering high-performing teams.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Senior Manager Facilities (East, West & North India)

CBRE
Gurugram
07.2018 - Current
  • Established premier IFM team prioritizing client needs for Citi Group and Credit Suisse.
  • Enhanced service delivery operations, resulting in improved client satisfaction.
  • Executed key regional initiatives by standardizing processes, systems, and reporting.
  • Oversaw facility operations for one million square feet in India, achieving outsourcing goals.
  • Administered P&L responsibilities and budget planning within FM functions.
  • Streamlined vendor management processes to implement cost-effective supply solutions.
  • Maintained contract compliance as primary contact for account operations, aligning with KPIs.
  • Boosted employee engagement scores from 2.6 to 4 through effective governance.

Key Account Manager (North & West India)

ISS Facility Services India Private Limited
Gurgaon
02.2017 - 05.2018
  • Headed FM operations for Reliance Jio across North and Central India, supporting largest global startup.
  • Created FM SOPs for operations at Reliance Dahej Manufacturing and Chemicals Plant.
  • Managed 1.91 million sq. ft. with P&L responsibility of INR 120 million in an in-house team.
  • Executed full-service facility management to enhance performance and service delivery.

Key Account Manager (India)

Cushman & Wakefield
Gurgaon
11.2015 - 09.2016
  • Managed India IFM Services at Vertex International BPO, ensuring efficient operations across nine locations and 13 offices spanning 850K sq. ft.
  • Directed a workforce comprising over 10 direct reports, 210 indirect resources, and 38 contractors, managing P&L of INR 120 million (USD $1.87 million).

Senior Executive Facilities

JLL
Gurgaon
05.2014 - 11.2015
  • Oversaw IFM Services initiatives in capacity of site lead at esteemed Ericsson Telecommunications organization

CRE Administrator (India)

Aon Hewitt Associates India Pvt Ltd.
Gurgaon
05.2011 - 01.2014
  • Oversaw India’s occupancy, space management, and business expansion.

Executive Helpdesk Cum Support Services

Genius Consultants Limited
Gurgaon
03.2006 - 04.2011
  • Coordinated facilities management initiatives to enhance service quality at client locations.

Education

Facility Management Professional - Project Management, Business and Finance, Leadership and Strategy, Operations and Maintenance

International Facility Management Association
Houston, Texas, USA
12.2024

Lead Auditor - ISO 45001:2018 Occupational health and safety (OH&S) management system

TUV SUD - CQI/IRCA
Pune
12-2022

Quality Management System Implementation - ISO 9001:2015, Energy Management and Systems

Iosh
New Delhi
11.2022

MBA - Business Administration

Symbiosis Institute of Management Studies
Pune
04-2026

Bachelor of Arts - English

Maharshi Dayanand University Rohtak
Rohtak
06-2010

Skills

  • Active listening
  • Project management
  • Facility operations
  • Vendor management
  • Client relations
  • Crisis management
  • Regulatory compliance
  • Budget oversight
  • Risk assessment
  • Problem resolution
  • Operational efficiency
  • Financial analysis

Certification

  • Handling workplace change as an employee
  • Managing in Difficult Times
  • Confronting bias: thriving across our differences
  • Managing a customer service team
  • Financial Accounting, Part 1

Languages

English
First Language
Hindi
Advanced (C1)
C1

Accomplishments

  • Aon Award for Outstanding Performance
  • Extra Miler Awards
  • APPLE Award
  • RISE Award

Affiliations

  • Riding, cycling, running, and badminton

References

References available upon request.

Timeline

Senior Manager Facilities (East, West & North India)

CBRE
07.2018 - Current

Key Account Manager (North & West India)

ISS Facility Services India Private Limited
02.2017 - 05.2018

Key Account Manager (India)

Cushman & Wakefield
11.2015 - 09.2016

Senior Executive Facilities

JLL
05.2014 - 11.2015

CRE Administrator (India)

Aon Hewitt Associates India Pvt Ltd.
05.2011 - 01.2014

Executive Helpdesk Cum Support Services

Genius Consultants Limited
03.2006 - 04.2011

Facility Management Professional - Project Management, Business and Finance, Leadership and Strategy, Operations and Maintenance

International Facility Management Association

Lead Auditor - ISO 45001:2018 Occupational health and safety (OH&S) management system

TUV SUD - CQI/IRCA

Quality Management System Implementation - ISO 9001:2015, Energy Management and Systems

Iosh

MBA - Business Administration

Symbiosis Institute of Management Studies

Bachelor of Arts - English

Maharshi Dayanand University Rohtak
Pawan Lathwal