Pawan Lathwal
Gurgaon
Summary
Dynamic Senior Manager with extensive experience at CBRE, excelling in facility operations and client relations. Proven track record in enhancing service delivery and achieving significant cost savings. Skilled in project management and budget oversight, with a focus on operational efficiency and risk assessment. Committed to driving results and fostering high-performing teams.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Manager Facilities (East, West & North India)
CBRE
Gurugram
07.2018 - Current
- Established premier IFM team prioritizing client needs for Citi Group and Credit Suisse.
- Enhanced service delivery operations, resulting in improved client satisfaction.
- Executed key regional initiatives by standardizing processes, systems, and reporting.
- Oversaw facility operations for one million square feet in India, achieving outsourcing goals.
- Administered P&L responsibilities and budget planning within FM functions.
- Streamlined vendor management processes to implement cost-effective supply solutions.
- Maintained contract compliance as primary contact for account operations, aligning with KPIs.
- Boosted employee engagement scores from 2.6 to 4 through effective governance.
Key Account Manager (North & West India)
ISS Facility Services India Private Limited
Gurgaon
02.2017 - 05.2018
- Headed FM operations for Reliance Jio across North and Central India, supporting largest global startup.
- Created FM SOPs for operations at Reliance Dahej Manufacturing and Chemicals Plant.
- Managed 1.91 million sq. ft. with P&L responsibility of INR 120 million in an in-house team.
- Executed full-service facility management to enhance performance and service delivery.
Key Account Manager (India)
Cushman & Wakefield
Gurgaon
11.2015 - 09.2016
- Managed India IFM Services at Vertex International BPO, ensuring efficient operations across nine locations and 13 offices spanning 850K sq. ft.
- Directed a workforce comprising over 10 direct reports, 210 indirect resources, and 38 contractors, managing P&L of INR 120 million (USD $1.87 million).
Senior Executive Facilities
JLL
Gurgaon
05.2014 - 11.2015
- Oversaw IFM Services initiatives in capacity of site lead at esteemed Ericsson Telecommunications organization
CRE Administrator (India)
Aon Hewitt Associates India Pvt Ltd.
Gurgaon
05.2011 - 01.2014
- Oversaw India’s occupancy, space management, and business expansion.
Executive Helpdesk Cum Support Services
Genius Consultants Limited
Gurgaon
03.2006 - 04.2011
- Coordinated facilities management initiatives to enhance service quality at client locations.
Education
Facility Management Professional - Project Management, Business and Finance, Leadership and Strategy, Operations and Maintenance
International Facility Management Association
Houston, Texas, USA12.2024
Lead Auditor - ISO 45001:2018 Occupational health and safety (OH&S) management system
TUV SUD - CQI/IRCA
Pune12-2022
Quality Management System Implementation - ISO 9001:2015, Energy Management and Systems
Iosh
New Delhi11.2022
MBA - Business Administration
Symbiosis Institute of Management Studies
Pune04-2026
Bachelor of Arts - English
Maharshi Dayanand University Rohtak
Rohtak06-2010
Skills
- Active listening
- Project management
- Facility operations
- Vendor management
- Client relations
- Crisis management
- Regulatory compliance
- Budget oversight
- Risk assessment
- Problem resolution
- Operational efficiency
- Financial analysis
Certification
- Handling workplace change as an employee
- Managing in Difficult Times
- Confronting bias: thriving across our differences
- Managing a customer service team
- Financial Accounting, Part 1
Languages
English
First Language
Hindi
Advanced (C1)
C1
Accomplishments
- Aon Award for Outstanding Performance
- Extra Miler Awards
- APPLE Award
- RISE Award
Affiliations
- Riding, cycling, running, and badminton
References
References available upon request.
Timeline
Senior Manager Facilities (East, West & North India)
CBRE
07.2018 - Current
Key Account Manager (North & West India)
ISS Facility Services India Private Limited
02.2017 - 05.2018
Key Account Manager (India)
Cushman & Wakefield
11.2015 - 09.2016
Senior Executive Facilities
JLL
05.2014 - 11.2015
CRE Administrator (India)
Aon Hewitt Associates India Pvt Ltd.
05.2011 - 01.2014
Executive Helpdesk Cum Support Services
Genius Consultants Limited
03.2006 - 04.2011
Facility Management Professional - Project Management, Business and Finance, Leadership and Strategy, Operations and Maintenance
International Facility Management Association
Lead Auditor - ISO 45001:2018 Occupational health and safety (OH&S) management system
TUV SUD - CQI/IRCA
Quality Management System Implementation - ISO 9001:2015, Energy Management and Systems
Iosh
MBA - Business Administration
Symbiosis Institute of Management Studies
Bachelor of Arts - English
Maharshi Dayanand University Rohtak
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