Pawan Prasad
OTC Process Lead
Kolkata
Summary
Process Lead guiding Order to Cash operations across Cash Application, bank reconciliation, and exception handling. Leads a six-member team to keep payment posting SLA-compliant, stabilize APAC knowledge transfer, and strengthen governance through SOPs and reporting support. Drove a 10–15% productivity lift during the KT phase through process mapping and workflow improvements.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Process Lead
Capgemini
04.2025 - Current
- Led end-to-end cash application operations, managing six-member team to ensure accurate and timely payment posting in line with SLAs while supporting APAC knowledge transfer and stabilization, managing bank reconciliations in SAP and HighRadius, resolving cash application exceptions, handling GL-AR activities, and strengthening process governance through SOPs and reporting support.
- Increased team productivity during KT phase by 10–15% through process efficiency improvements.
Senior Analyst
HCL Technologies
03.2024 - 04.2025
- Managed end-to-end Cash Application activities for the US market, supporting team members to ensure accurate and timely payment posting in line with SLAs and KPIs. Contributed to US process transition and stabilization through Knowledge Transfer, handled bank statement reconciliation in SAP, resolved cash application exceptions, and served as a client-certified trainer.
Pricing & Ordering Support
BT Global Business Services
10.2021 - 03.2024
- SRC Pricing Support role focused on timely and accurate pricing and ordering of complex British Telecom products, with strong expertise in telecom product knowledge, cost assessment, and order processing workflows.
Benefit Operation Administrator (BOA)
Wipro Ltd.
02.2020 - 09.2021
- Energetic Benefits Operations Administrator at Wipro HR Services Pvt. Ltd. with experience in employee benefits administration, including pension calculations performed both manually and through automated systems, and preparation of retirement benefit projections.
Sr. Asso-Technical Support
Tech Mahindra
09.2019 - 01.2020
- Assisting US Big Telecom company vi technical chat process and resolving queries of customer for their products. Worked on Sales force and Oracle tool
Seller Support Associate
Amazon
06.2019 - 09.2019
- Assisted sellers with account setup and optimization to enhance marketplace presence.
- Resolved seller inquiries through effective communication and problem-solving techniques.
- Managed seller feedback and escalated issues to ensure timely resolutions.
- Conducted training sessions for new sellers on platform features and best practices.
Process Associate (PA)
Tata Consultancy Services Ltd.
05.2016 - 06.2019
- OTC expertise in Billing & Invoices, Cash posting, Chat advisor for Utility domain, worked on SAP-ISU Billing & invoices. Skilled in MS Excel (VLOOKUP, Pivot Tables), ERP Systems (SAP / CRM / Other)
Education
Bachelor of Commerce -
Ispat Autonomous College
SambalpurSkills
Team leadership
SOP & Process documentation
Reporting
MS-Excel
Lean Six Sigma Yellow Belt
Cash application operations
Bank reconciliation
SLA management
Process transition management
Stakeholder coordination
Interests
Cricket, Dancing, Mimicry, Food Vlogger
Cricket, Dancing, Mimicry, Food Vlogger
- Teamwork & Leadership: Built through cricket and team activities
- Communication & Presentation: Strengthened via stage performance, mimicry, and vlogging
- Creativity & Confidence: Demonstrated through dancing and content creatio
Declaration
I declare that the information provided above is true and correct.
Timeline
Process Lead
Capgemini
04.2025 - Current
Senior Analyst
HCL Technologies
03.2024 - 04.2025
Pricing & Ordering Support
BT Global Business Services
10.2021 - 03.2024
Benefit Operation Administrator (BOA)
Wipro Ltd.
02.2020 - 09.2021
Sr. Asso-Technical Support
Tech Mahindra
09.2019 - 01.2020
Seller Support Associate
Amazon
06.2019 - 09.2019
Process Associate (PA)
Tata Consultancy Services Ltd.
05.2016 - 06.2019
Bachelor of Commerce -
Ispat Autonomous College