PEERCHATHI MADHURI
Hyderabad
Summary
Results-driven Senior Telecaller with expertise in customer relationship management and sales negotiation. Proven ability to resolve complaints and implement customer retention strategies, driving significant sales growth.
Overview
10
10
years of professional experience
Work History
Senior Telecaller
Mysmartpros.com
Hyderabad
08.2020 - Current
- Engaged potential customers through outbound calls to promote services.
- Managed customer inquiries, delivering accurate product information.
- Resolved customer complaints professionally, ensuring positive experiences.
- Assisted customers by answering incoming calls regarding product or service issues.
- Conducted follow-up communications via phone and email for customer retention reporting.
- Generated sales by prospecting leads, cold calling, and negotiating advantageous deals.
Assistant Dentist
Genesis Dental Care
Hyderabad
10.2021 - 01.2023
- Prepared dental instruments and maintained a sterile environment for procedures.
- Coordinated with dental hygienists to optimize workflow during patient visits.
- Sterilized instruments before use on patients according to infection control protocols.
- Answered telephone calls promptly providing appropriate information regarding services offered by the practice.
- Scheduled appointments for patients based on availability and preferences.
Primary School Teacher
Swamy Vivekananda Vidyalayam
Hyderabad
10.2015 - 03.2020
- Implemented classroom management strategies to foster positive behavior.
- Collaborated with parents to support student learning and development.
- Created interactive classroom atmosphere to maintain student interest and facilitate learning.
- Established positive relationships with students through effective communication skills.
- Prepared students for standardized tests, ensuring familiarity with format and content.
Education
Bachelor of Arts - Sociology
Dr. Ambedkar University
Gajwel03-2021
CEC -
Little Flower Juniour College
Trimulgherry03-2011
SSC
Daffodile High School
Macha Bollarum03-2009
Skills
- Customer relationship management
- Cold calling
- Sales negotiation
- Customer retention strategies
- Product knowledge
- Outbound communication
- Inbound call management
- Professional speaking
- MS office
- Call center operations
- Staff education and training
- Verbal and written communication
Languages
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Telugu
Native
Native
Timeline
Assistant Dentist
Genesis Dental Care
10.2021 - 01.2023
Senior Telecaller
Mysmartpros.com
08.2020 - Current
Primary School Teacher
Swamy Vivekananda Vidyalayam
10.2015 - 03.2020
Bachelor of Arts - Sociology
Dr. Ambedkar University
CEC -
Little Flower Juniour College
SSC
Daffodile High School