Pooja Kataria
Bazpur
Summary
Thoughtful customer care executive with 1.8 month experience in call center environments. Quick learner talented at working under pressure and in stressful situations. Deals with internal and external customer support issues and makes insightful decisions.
Overview
1
1
year of professional experience
Work History
Customer Care Executive
EXL pvt ltd
Jaipur
05.2019 - 01.2020
- Maintained accurate records of customer interactions and transactions in CRM
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Created detailed reports of customer interactions for internal records keeping purposes.
- Maintained accurate records of customer interactions, transactions, comments and complaints.
- Investigated customer complaints and provided solutions within acceptable time frames.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Resolved billing issues and disputes through effective problem solving techniques.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Coordinated with the technical support team to resolve product or service issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Pratap University Jaipur
Jaipur06-2017
Skills
- Quality assurance
- Documentation and reporting
- Data entry
- Customer service background
- True problem-solver
- Customer support
- Well-organized
- Excellent problem-solving skills
Languages
English
Proficient
C2
Timeline
Customer Care Executive
EXL pvt ltd
05.2019 - 01.2020
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Pratap University Jaipur