Poulomi Roychowdhury
Kolkata
Summary
Experienced Messaging Specialist in Microsoft technologies, currently working as Office 365 Administrator with a leading IT MNC in India in the L3/L4 team for a prestigious client. Skilled in Office 365 Administration and Customization support for the Exchange Firm Set up, ADFS, AD Connect, fulfilling customization requirements and providing on-going support to the one of the largest Exchange Hybrid deployment so far. An effective communicator with exceptional client relationship management skills with the ability to relate to people at any level of business and management. Committed to delivering high-quality solutions that align with business goals and drive digital transformation.
Overview
8
8
years of professional experience
Work History
Information Technology Analyst
Tata Consultancy Services
Hyderabad
05.2021 - Current
- Managing user accounts and user licenses through the Office 365 admin center in the Microsoft cloud platform or Windows PowerShell cmdlets.
- Troubleshoot issues related to Mail-flow, Shared Mailbox, Distribution List, User Mailbox, Anti-spam, Anti-malware, Security and compliance.
- Creating or managing requests related to Office 365
- Support Microsoft Office 365 Exchange Online users using MS Office Outlook 2016 and OWA.
- Mailbox management like Mailbox permission, delegation, quota management, mail tracking, and mail transport rule creation/modification.
- Expert on compliance center, litigation hold, retention policy, auditing, and eDiscovery.
- Highest level of escalation for support and troubleshooting in resolving problems and responding to relevant M365 tickets.
- Remediate the vulnerabilities on ADFS and MIM servers.
- Experience on certificate renewal/update and troubleshoot for ADFS 3.0 on DEV, QA and PROD environment.
- Worked on setting up the roles for all environments for ADFS 5.0
- Manage the servers (ADFS and AD Connect) and their services to provide high availability.
- Manage issues or fixes during off business hours to ensure minimal impact on business downtime.
- Analyze customer requirements and business demands to assess design/technology alternatives and propose solutions.
- Collaborate with other teams and vendors to develop and implement new solutions to meet business requirements
- Ability to use power to design reporting dashboard for Azure and M365 objects
- Manage and monitor Office365 services and message center for and incident, upcoming updates and releases.
Cloud Migration and Delivery Analyst
Accenture
Bangalore
10.2016 - 04.2021
- Experience in managing large Office 365/Microsoft Exchange deployments.
- Migration of mailboxes On Premise – Cloud. Migrated almost 95 per cent of users to Office 365.
- Capacity planning and performance monitoring of Exchange firm.
- Managing Service applications (One Drive, SharePoint and One Drive Client, Office 365 Groups, MS teams, Power Apps, SharePoint sites, Team sites).
- Troubleshooting Mailflow Issues, creating transport rules, enabling Malware and Spam Filter.
- Engaged in project work where procured knowledge in creating DKIM records and enabling in prod environment.
- Engage in administrative tasks such as adding, modifying, deleting groups, mailboxes and email accounts.
- Experience in Email recovery via Content Search.
- Experience in Litigation Hold, data recovery and backup, as well as creation of retention tags and setting up retention policies.
- PowerShell scripting for automating Exchange tasks.
- Ensure that the processes involved (incident management, change management, service requests) are all in accordance to the ITIL best practices.
- Provided 24/7 support for incidents and service requests handling.
- Key participant in KB articles, planning service improvement plans.
- Preparation and submission of monthly/quarterly reports to leadership.
Education
BTECH - Computer Sceince
Netaji Subhash Engineering College
India04-2016
Skills
- M365/Exchange Online
- ADFS/AD Connect
- Powershell
Languages
English
First Language
Hindi
Elementary (A2)
A2
Timeline
Information Technology Analyst
Tata Consultancy Services
05.2021 - Current
Cloud Migration and Delivery Analyst
Accenture
10.2016 - 04.2021
BTECH - Computer Sceince
Netaji Subhash Engineering College
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