PRABHAKAR SINGH
Sales Manager
Thane (W),Maharashtra
Summary
Dynamic, goal-oriented Sales Manager with over 10 years of experience. Communicates effectively and works tirelessly to achieve targets. Expertly skilled in problem-solving and analytical skills, well-versed in working in high-pressure, deadline-driven, and target-focused environments.
Overview
13
13
years of professional experience
15
15
years of post-secondary education
1
1
Certificate
Work History
Area Sales Manager
Tata Play Fiber Broadband Pvt. Ltd
08.2022 - Current
- Managed a successful sales team of 12 DST and Channel Partner, consistently achieving and exceeding monthly sales targets.
- Expanded market share through effective prospecting, lead generation, and negotiation skills into red cluster Societies.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Reliably responsible for appointing distributors and LCOs (Local Cable Operators) as channel partners for sales acquisition.
- To Identify and finalize the areas in city for deployment of network priority wise in green buildings.
Territory Manager
Bharti Airtel Ltd.
01.2020 - 03.2022
- Product (DTH, postpaid Simcards & Broadband) sales responsibility through 5 FR Stores 1OR Store and 25+ XFE's
- Handling Territory Sales forecasts based on RFS building categories(FTTH/Copper)and Market Potentials (Home Pass).
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Managed inbound leads weekly feedback report and setting up deals with Societies for sales automation process to increase team members productivity.
- Optimized sales pipeline management through diligent follow-ups on leads assigned to team, resulting in higher conversion rates across the territory.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Proactively looked for outbound sales opportunities using roadshow activities, networking events (WhatsApp blast) and tele-calling etc.
- Strategies to work on focused building's categories likes start strong, Arjun, BAU & Sky high.
Customer Service Associate & Manager
YOU Broadband India Ltd
04.2015 - 12.2019
- Managing corporate(ILL) and residential (Broadband) sales, retention, and customer service at the branch level
- Plan and execute targets for the quarter, month, week, and day, focusing on customer acquisition under various plans, retention, and improving ACB by reducing churn and implementing win-back strategies
- Organized roadshows, product launches, and multimedia campaigns to ensure a consistent inflow of leads, while aiming to improve the 'hit rate' for lead closures.
- Development of network by solving building permission issues with regards to increase sales & revenue
- Handling Branch technical and non-technical issues with regards to service Achieving targets & deadlines of the sales & retaining customer base to increase ACB.
- Performance monitoring and review daily, including leads, sales, installations, churn, renewals, win-back efforts, open TTs, node outages, stock levels (to prevent stockouts), and daily progress reports for OFC, HFC, and Cat 5.
- Market intelligence: Analyzing competitors and their offerings, including schemes provided by the competition, and assisting the corporate team in formulating effective strategies accordingly
Assistant Manager
Reliance Communication Ltd
06.2014 - 03.2015
- Handling a DST Team of 18 DST and 2 TL for Central Mumbai Area.
- Achieving Monthly Sales targets for Landline and Broadband services into Central Mumbai Area (New Mumbai to Colaba)
- Maintaining reports on time wherein responsible for accuracy of the data in terms of residential and commercial acquisition of Landline and broadband Services and IP centrex.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly for first bill collection.
Assistant Manager
Tata Teleservices (Maharashtra) Ltd. – Mumbai
05.2011 - 06.2014
- Sales Manager of product (PRI, ILL, MPLS, Toll-free, Landline & Broadband services) in SME segment.
- Supervised a sales force of 2 team Leader's and 15 sales Officers each.
- Improved customer satisfaction by addressing and resolving complaints promptly to upsell and cross sell.
- Supported the sales team in writing proposals and closing Sales contracts.
- Planned and directed sales training and performance evaluations.
- Built relationships with customers and the companies to establish long-term business growth.
- Managed & handled 50 corporate accounts for sales, support & services to reduce customer churn.
- Supervised day-to-day operations of sales team to meet performance, quality and to achieve MRC target.
Education
H.S.C - Accounting And Business Management
Kendriya Vidyalaya School
Raipur, India 04.2001 - 04.2000
English Education
Kendriya Vidyalaya School
Srinagar, India 04.2001 - 04.1998
MBA - Finance And Marketing Managenment
Rajiv Gandhi Institute of Management And Technology
Nagpur, India 01.2016 - 04.2018
B.Com - Bachelor of Commerce
C.S.J.M.U. Kanpur University
Kanpur, India 04.2001 - 05.2014
Computer And Information Sciences
Post Graduate Diploma in Computer Applications, Information Technology And Computer Training, Nagpur
Nagpur, India 04.2001 - 04.2005
Skills
Flair to learn new things
Team Management & strategic planning
Determination and optimistic vision
Market data analysis
Sales Forecasting and presentation skill
Retention strategy
Proficiency with CRM Systems
Expertise in MS Office
Accomplishments
- Recently Achieved: Sales recognition in the Power Play Contest for the last quarter at Tata Play Fiber (2023-24).
- Managed: The Constant Performer Award-winning sales team at Bharti Airtel Ltd. (2020-21).
- Received: Leadership appraisal letter from the CEO for achieving record broadband sales through FR stores in November 2021 at Bharti Airtel Ltd., Mumbai.
- Posted: To a new territory in Thane after a successful year at Western Mumbai Area at Bharti Airtel Ltd.
- Super Team Achiever
- Named "Manager of the Year": In 2012, awarded with a trophy at Tata Teleservices (M) Ltd.
Personal Information
- Date of Birth: 07/03/86
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
English, Hindi, Marathi
Disclaimer
There by declare that all the above information is true and correct to best of my knowledge.
Timeline
Area Sales Manager
Tata Play Fiber Broadband Pvt. Ltd
08.2022 - Current
CSP - Certified Sales Professional
07-2021
Territory Manager
Bharti Airtel Ltd.
01.2020 - 03.2022
MBA - Finance And Marketing Managenment
Rajiv Gandhi Institute of Management And Technology
01.2016 - 04.2018
Customer Service Associate & Manager
YOU Broadband India Ltd
04.2015 - 12.2019
Assistant Manager
Reliance Communication Ltd
06.2014 - 03.2015
Assistant Manager
Tata Teleservices (Maharashtra) Ltd. – Mumbai
05.2011 - 06.2014
H.S.C - Accounting And Business Management
Kendriya Vidyalaya School
04.2001 - 04.2000
English Education
Kendriya Vidyalaya School
04.2001 - 04.1998
B.Com - Bachelor of Commerce
C.S.J.M.U. Kanpur University
04.2001 - 05.2014
Computer And Information Sciences
Post Graduate Diploma in Computer Applications, Information Technology And Computer Training, Nagpur
04.2001 - 04.2005
Certification
CSP - Certified Sales Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
CRM and MS Office
Interests
Travelling & Listening Music