Pradeep Vethagiri

Modern Workplace & Intune Experience Cloud, Server & Infrastructure Operations Project Management & Delivery Leadership Key Achievements

Modern Workplace & Intune Specialist | Technical Service Engineer Practitioner – MIS | Project Manager

A seasoned Modern Workplace, Intune, Cloud Operations, and Project Management professional delivering enterprise solutions for global customers across India, USA, Nordics, Japan, and APAC. Strong expertise in endpoint management, cloud operations, delivery governance, people leadership, and continuous process improvement.

• Led end-to-end deployment and management of Microsoft 365, Azure AD, Intune MDM/MAM, and Windows Autopilot, enhancing device onboarding and lifecycle efficiency across diverse customer environments.
• Designed and implemented all Autopilot modes: User-Driven, Self-Deploying, White Glove, and Autopilot for Existing Devices.
• Executed multiple Intune migration projects including tenant assessments, hybrid identity setup, permissions delegation, and federation trust for Free/Busy coexistence.
• Created and managed Intune configuration profiles, compliance policies, BitLocker encryption, Conditional Access, and RBAC role assignments.
• Packaged, deployed, and monitored Win32 and Store apps via Intune.
• Automated device compliance and health using Proactive Remediation scripts.
• Troubleshot enrollment failures, configuration issues, app deployment problems, and compliance drifts across Windows, macOS, iOS, and Android.
• Integrated Intune with Azure AD, Defender for Endpoint, and Microsoft 365 security frameworks.
• Documented SOPs, best practices, and contributed to operational process improvements.
• Managed Service Transition of Fujitsu Cloud Service (OSS Project – Tokyo, Japan), including OpenStack-based K5 cloud operations.
• Hands-on experience with host provisioning, private connections, Windows updates, LDAP operations, quota settings, capacity planning, and alert monitoring.
• Performed Windows Server Updates deployment using SCCM for large-scale server environments.
• Responsible for Risk Management, project continuity, compliance activities, and quality audits.
• Built Bare Metal Servers using Jenkins and Ansible Tower; executed VM builds, host migrations, snapshots, cluster operations, and environment maintenance.
• Automated alert suppression and system health monitoring through custom scripts and tooling.
• Conducted Access Management, Group Policy checks, BIOS & Encryption validations, DLP checks, and infrastructure security assessments.
• Utilized Zabbix for monitoring and alert suppression.
• Functioned as Project Manager, overseeing People Management, competency building, appraisals, resource rotations, and team performance governance.
• Created Statements of Work (SOW) using DocuSign in SBN, managed project estimations, Purchase Orders, invoicing, and deliverables tracking.
• Owned end-to-end Project Financials & QPI: Kaizen, CSIPs (Financial & Non-Financial), NPS, ISAT, contract margin, value stream mapping, waste tracking, and delivery KPIs.
• Drove initiatives including Success Stories, Case Studies, Innovations, Six Sigma improvements, Quality Champion initiatives, and “Lessons Learned” documentation.
• Ensured governance across BCP/SCON planning, Risk Assessments, SLA adherence, Capacity & Configuration Management, and Knowledge Management.
• Handled Security & Compliance Audits: ISMS, PIMS, ODC Security Audit with EY, and QKPI audit with internal stakeholders.
• Maintained strong delivery hygiene, security checklist compliance, and operational transparency with leadership and customers.
• Acheived Scrum Master Certification and Pursuing PMP Training.
• Multiple Kakushin Awards for automation and process improvements.

• Technical Lead for 8 member's team on End User Computing Service.
• Primary role on SCCM patch updates, Software Distribution and Package Deployments in workstations.
• Troubleshooting and installation of failed packages from deployment done.
• Knowledge Base Articles has been provided for deployment failures in major areas.
• Responsible for Monthly Patching of Enterprise Server Environment carried out.
• Remediation of SCCM Client health and Patches deployment carried out.
• Active Directory Clean Up activity.
• Understanding and support DNS, DHCP & networking issues.
• Client Upgrade and Inactive Agents troubleshooting.
• Handled highly escalated tickets to provide resolution to customer.
• Involved in Quality analysis and feedback sessions with analysts to enable reduction of fatal errors and reduce open incidents.
• Continually looked for ways to improve, optimize, and streamline software deployment process and EUC service in order to ensure smooth, uninterrupted delivery to the business users.
• Supported User on login Issues and password unlocking. McAfee Encryption unlock and AD administration performed.
• Strong leadership, interpersonal, relationship-building and negotiation skills with a solid track record for developing internal and external relationships.
• Provided mentorship to all team members.

• Handled high priority issues from moment of notification to service desk till resolution of incident keeping in mind the business impact.
• Desktop Compliance has been maintained in Clients such as SCCM Client, McAfee DAT, McAfee Agent, McAfee VSE, USB Compliance, Admin Access, AD Compliance, Asset Inventory, Boot and Bios.
• Inward and Outward of Hardware and Software's were controlled and maintained with Security Policy.
• Supported User on login Issues and password unlocking in Active Directory.
• McAfee Encryption unlock.
• Software Compliance Activity is taken care.
• High Breach Software removal carried out with help of Revo tool.