PRADEEP KUMAR PANDEY
Mumbai
Summary
Seasoned Senior Relationship Manager experienced in fostering high-value client relationships and delivering exceptional customer service. Cultivated long-term partnerships that drove growth and profitability through strategic planning, project management, and financial acumen. Focused on organizational and personal growth while resolving complex business issues.
Overview
13
13
years of professional experience
Work History
Seniour Relationship Manager
Kotak Mahindra Bank
Mumbai
08.2021 - Current
- Cultivated strong client relationships, increasing customer satisfaction and loyalty.
- Analyzed client needs, delivering tailored financial solutions and services.
- Led cross-functional teams, enhancing service delivery and operational efficiency.
Key Account Manager
Paytm Payment Bank
09.2019 - 03.2020
- Established relationships with new clients to drive bank growth.
- Managed key accounts, fostering strong customer relationships and enhancing satisfaction
- Followed up with corporate clients to ensure timely credit transactions in accounts
Senior Officer
Yes Bank
12.2016 - 01.2019
- Cracking new mandates for corporate salary and achieving target of credit cards, RD, Asset (PL, HL AL), GI & LI
- Processing the corporate salary account opening form post document verification of the customer
- Reviewed account opening forms prior to final approval, confirming that all documentation complied with Reserve Bank of India regulations.
- Maintained FTNR levels to adhere to established benchmarks
- Communicated details of activated accounts to corporate for coordination
- Coordinated form processing and account activation to ensure timely completion
Officer
IndusInd Bank
08.2014 - 12.2016
- Sourcing of Corporates for salary accounts through cold calling, branch leads & relationship references
- Serviced existing corporates for banking requirements, acting as a liaison between customer and bank to ensure satisfaction and resolve issues
- Reported daily activities to manager, outlining planned versus actual tasks to maintain transparency and accountability
Officer
Axis Bank
03.2013 - 12.2013
- Sourcing of Corporates for salary accounts through cold calling, branch leads & relationship references
- Serviced existing corporates for banking requirements, facilitating communication between customer and bank to ensure satisfaction.
- Reported daily activities to Manager, providing updates on planned versus actual engagement to track progress.
Education
BA -
Purvanchal University
HSC -
UP Board
AllahabadSSC -
UP Board
AllahabadSkills
- Client relationship management
- Financial analysis
- Cross-functional leadership
- Works well under pressure
- Embraces new challenges
- Desire for learning
- Teamwork
- Positive Attitude
Personal Information
- Date of Birth: 08/17/89
- Marital Status: Married
Languages
- Hindi
- English
- Hindi
Languages
English
Proficient
C2
Hindi
Proficient
C2
Marathi
Elementary
A2
Timeline
Seniour Relationship Manager
Kotak Mahindra Bank
08.2021 - Current
Key Account Manager
Paytm Payment Bank
09.2019 - 03.2020
Senior Officer
Yes Bank
12.2016 - 01.2019
Officer
IndusInd Bank
08.2014 - 12.2016
Officer
Axis Bank
03.2013 - 12.2013
BA -
Purvanchal University
HSC -
UP Board
SSC -
UP Board