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Pragya Lal
Customer Experience Product Manager
Pune
Summary
Diligent Product Manager offering 11 years of success in product roadmap development, data analysis with having 4+ years of development experience prior to PRiduct Owner. Dedicated e-commerce and Telecom billing professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
Product Manager
Michelin India Technology Center
Pune
12.2021 - Current
- Being Product manager for Michelin Tires for B2C Website, prioritized roadmap in order to achieve product goals and metrics.
- Coordinated project planning and execution with team members and team leads.
- Monitor development team delivery and testing scope coverage with respects to timeline; work closely with the tech team on implementation, to ensure that the product meets the specified requirements and create success metrics.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
- Directed planning and budgeting efforts.
- Liaised with clients to better understand business needs and current market landscape.
- Coordinated and communicated effectively with design and Tech team members across different regions to deliver updates on project milestones and deadlines.
- Capability to quickly adapt and gain proficiency on new processes/tools, technologies, and business domains.
Agile Product Owner
Amdocs Development Center India
Pune
07.2016 - 12.2021
- (Amdocs) – Transforming the way the service providers (T-Mobile) present billing
- Worked on feature development and code implementation on front-end web applications, back-end API services.
- Broke project into epics and implementable user stories.
- Attended Agile ceremonies, demos and production proving activities.
- Owned and prioritized product backlog.
- Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
- Focused on building critical features up front in order to identify constraints and technical challenges.
- Updated customers and senior leaders on progress and roadblocks.
- Led cross-functional teams to successfully complete IT projects.
- Wrote, updated and maintained project documentation.
- Communicated project updates to stakeholders at all levels.
- Identified and implemented cost-saving measures in IT projects.
Senior Software Developer
Amdocs Development Center India
Pune
07.2014 - 07.2016
- Trained new developers and programmers on company standards for design and review.
- Monitored ongoing operation of assigned programs and responded to problems by diagnosing and correcting logic and coding errors.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Provided technical support using knowledge of complex technology to solve problems and support new projects.
- Met with stakeholders to provide detailed project reports and milestone updates.
- Coordinated efficient large-scale software deployments.
- Consulted with engineering team members to determine system loads and develop improvement plans.
- Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
- Participated in software field testing to verify performance of developed projects.
- Designed reusable and reliable code for use within distributed cloud environments.
- Documented technical workflows and knowledge to educate newly hired employees.
- Translated customer requirements into written use cases.
- Discussed issues with team members to provide resolution and apply best practices.
Software Developer
Amdocs Development Center India
Pune
07.2012 - 07.2014
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
- Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Built databases and table structures for web applications.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Estimated work hours and tracked progress using Scrum methodology.
- Coordinated deployments of new software, feature updates and fixes.
- Created proofs of concept for innovative new solutions.
- Analyzed work to generate logic for new systems, procedures and tests.
Education
M.Tech - Computer Engineering
NIT Allahabad
Allahabad 04.2010 - 04.2012
B.Tech - Computer Engineering
Government. Engg. College
01.2006 - 01.2010
XII -
St. Francis Convent Hr. Secondary School
Bilaspur C.G. 04.2005 - 04.2006
X -
CGBSE (St. Francis Hr. Sec. School)
Bilaspur C.G. 04.2003 - 03.2004
Skills
Google Analytics (Basics)
Salesforce service
Web project development
Algolia Search Implementation
Cloud and Microservices fundamental knowledgeZeplin, ADOBE XD for design interpretation
Gitlab and Gitbook, CI/CD Integration
Kameleoon basics for A/B testing
Search Engine Optimization
Corporate Communications
Project Management
Business planning
Product development
Application Programming Interface (API)
Team Management with Global interactions
Agile Methodologies - SCRUM, JIRA, Rally, Kanban, GitLab
Software
Certification
[SEO Fundamental] Training - [Timeframe]
Reading Novels, Net surfing, Learning Violin
add later
Timeline
[Salesforce Service] Training
12-2022
[SEO Fundamental] Training - [Timeframe]
04-2022
Product Manager
Michelin India Technology Center
12.2021 - Current
[Google Analytics] Training
10-2021
[Cloud and Microservices Fundamental] Training
09-2020
Agile Product Owner
Amdocs Development Center India
07.2016 - 12.2021
Senior Software Developer
Amdocs Development Center India
07.2014 - 07.2016
Software Developer
Amdocs Development Center India
07.2012 - 07.2014
M.Tech - Computer Engineering
NIT Allahabad
04.2010 - 04.2012
B.Tech - Computer Engineering
Government. Engg. College
01.2006 - 01.2010
XII -
St. Francis Convent Hr. Secondary School
04.2005 - 04.2006
X -
CGBSE (St. Francis Hr. Sec. School)
04.2003 - 03.2004