MS Excel
Prakhar Pratap Singh
Shift Incharge -Operations
Gurugram
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
User Engagement-Executive
Whitehat Junior Private Limited
Mumbai
10.2021 - 04.2022
- Set up appointments with interested customers according to schedule availability.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Developed extensive knowledge of products and services to better assist customers.
- Provided information about available products and services, membership details, and purchase advantages.
Service Expert
Praxis Services Private Limited
Gurugram
04.2022 - 04.2023
- Working with Asia's leading Airline.
- Resolved problems, improved operations and provided exceptional service.
- Learned and adapted quickly to new technology and software applications.
Senior Service Expert
Praxis Services Private Limited
Gurugram
04.2023 - 09.2023
- Strove for first call resolution by taking true ownership of customer needs and issues.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Assisted to members in term of Loyalty program services.
- Handled escalations and offered better solutions in accordance with communication protocol, rules and guidelines.
- Followed the maxim"The customer always comes first and last."
Shift Incharge-Operations
Praxis Services Private Limited
Gurugram
09.2023 - Current
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Increased efficiency and team productivity by promoting operational best practices.
- Delivered prompt service to prioritize customer needs.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Handled escalations and used problem-solving and issue-resolution skills to assist the customers at best.
Education
Bachelor of Commerce - Commerce
Chhtrapati Shahu Ji Maharaj University
Kanpur 07.2016 - 05.2019
MBA - Tourism
Chhtrapati Shahu Ji Maharaj University
Kanpur 07.2019 - 09.2021
Skills
Customer support
Complaint resolution
Problem-solving skills
Verbal and written communication
Proficient in GDS-Amedeus
Software
Amadeus Altéa Reservation
Airline Loyalty Program
Certification
Advanced Diploma in Computer Applications
Hobbies
Make a tour with friends.
Playing multiplayer games.
Timeline
Shift Incharge-Operations
Praxis Services Private Limited
09.2023 - Current
Senior Service Expert
Praxis Services Private Limited
04.2023 - 09.2023
Service Expert
Praxis Services Private Limited
04.2022 - 04.2023
User Engagement-Executive
Whitehat Junior Private Limited
10.2021 - 04.2022
MBA - Tourism
Chhtrapati Shahu Ji Maharaj University
07.2019 - 09.2021
Bachelor of Commerce - Commerce
Chhtrapati Shahu Ji Maharaj University
07.2016 - 05.2019