Pranoti Apet
Parbhani
Summary
Professional and experienced operations leader with strong focus on optimizing branch performance and enhancing customer satisfaction. Skilled in process improvement, team collaboration, and adapting to changing business needs. Known for reliability, fostering cohesive team environment, and driving tangible results. Proficient in managing operational workflows, ensuring compliance, and leveraging problem-solving abilities to meet organizational goals.
Overview
4
4
years of professional experience
2
2
Certification
Work History
Branch Operations Manager(Deputy Manager)
HDFC BANK
04.2024 - Current
- Supervised branch operations to boost productivity and ensure customer satisfaction
- Performed monthly compliance checks.
- Maintained compliance with industry regulations, minimizing risk exposure for the company through diligent oversight of operations.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business
- Trained employees on proper procedures and strategies to improve productivity.
- Improved branch efficiency by streamlining operations and implementing new processes.
Personal Banker (Deputy Manager)
HDFC BANK
06.2022 - 04.2024
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
Trainee
HDFC Bank
06.2021 - 05.2022
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
- Supported organizational objectives with help from existing employees.
Education
Class XII - undefined
Rajarhri Shau Jr. College
Latur, MaharashtraBachelor of Commerce - undefined
Brihan Maharashtra college of commerce
Class X -
Gandhi Vidhyalaya
Parbhani, MaharashtraPost Graduate Diploma - Sales and Relationship Banking
Manipal University
Bengaluru12.2021
Skills
- Daily branch operations supervision
- Cash management and reconciliation
- Account opening & KYC compliance
- Audit handling and risk management
- Vendor & facility coordination
- Compliance reviews
- Sales management
- Customer relationships
- Customer service
- Relationship building and management
- Verbal/written communication
- Opening and closing procedures
Certification
- IRDA
- AMFI
PERSONAL DETAILS
Marathi
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
English
Advanced (C1)
Hobbies and Interests
Playing board games
Traveling
Accomplishments
- MDRT Phillipines Qualified
- BBH Inner circle Qualified
- Branch operation and process golden awards
- Service star Award for customer experience
- Excellent branch rating for SQI , CPI
STRENGTH
- Hard working and willingness to learn.
- Interested in new and innovative ideas with zeal to work in team.
- Seeking challenging assignments in finance organization with a growth-oriented organization.
- Highly motivated committed person with professional attitude
- Eye for details, strong operational expertise
- Time management and multitasking
- Adaptability to change
Timeline
Branch Operations Manager(Deputy Manager)
HDFC BANK
04.2024 - Current
Personal Banker (Deputy Manager)
HDFC BANK
06.2022 - 04.2024
Trainee
HDFC Bank
06.2021 - 05.2022
Class XII - undefined
Rajarhri Shau Jr. College
Bachelor of Commerce - undefined
Brihan Maharashtra college of commerce
Class X -
Gandhi Vidhyalaya
Post Graduate Diploma - Sales and Relationship Banking
Manipal University
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