Prashanta Kumar Shankhua
Balasore
Summary
Experience in different fields as a team leader, and customer support. A hardworking and passionate job seeker with strong organisational skills who helps the team to achieve company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Centre Head
My Branch Services Pvt. Ltd.
09.2024 - Current
- Oversee the team's daily operations, ensuring that tasks are completed efficiently and on time, ensuring the smooth functioning of the centre
- Handle escalated client issues and ensure they are resolved satisfactorily
- Maintain and improve client satisfaction by addressing concerns, ensuring service quality, and facilitating communication between clients and the organization
- Facilitate effective communication within the team and between the team and management
Team Leader
Synapse Lab Pvt. Ltd.
01.2023 - 07.2024
- Preparing reports on sales, inventory, and staff performance and Training and onboarding new employees
- Assist in hiring, training, and evaluating employees, Schedule shifts and delegate tasks
- Resolve conflicts and handle disciplinary actions when necessary
- Making decisions in the absence of the manager or for urgent issues Foster a collaborative team environment, encouraging open communication and idea-sharing
Financial Consultant
HDFC Life Insurance Company Ltd.
02.2020 - 09.2022
- Life insurance for new customers and upgrade policies for established customers
- Sent reminders of premium payments and notified customers of any rate changes
- Monitored insurance claims to ensure they were settled equitably for both client and insurer
- Making and delivering presentations to business and technical staff
Associate
Vision India Services Pvt. Ltd.
01.2018 - 03.2020
- Inform about account issues, recommend alternative banking products Like personal loans, and business loans and make referrals to other departments
- Provide information on bank products as requested by the customer, and fraud guidelines
- Complete maintenance of customer as requested address changes, debit card issues, account closing, and ATM/Debit card captures
- Inform about product details, address change queries, check orders, and tracking ID
Education
Learning Path in Data Analyst -
Board Infinity
02.2022
Bachelor of Science - undefined
F.M. University
05.2014
CHSE - undefined
Khaira
04.2012
BSE - undefined
Md. Pur
03.2009
Skills
- Microsoft Excel
- Power Query
- Data Preparation
- Dashboarding
- Data Cleaning
- MIS Reporting
- Leadership
- Management Skill
- Strategic Planning
- Problem-Solving
Certification
- Advanced Excel, Internshala Trainings, 09/01/22
- Data Analytics, Data Analyst Course, Board Infinity, 02/01/22
- Best Leadership and Management Training Course, Udemy, 07/01/22
Languages
English
Hindi
Odia (Read, Speak, Write)
Projects
AIRBNB NYC 2019 Capstone Project, The dataset describes the listing activity and metrics in NYC, NY for 2019., Kaggle, The purpose of this analysis is to perform exploratory data analysis as well as data visualization to understand how different factors influence the demand for listing properties on Airbnb., Ultimately use Excel, Pivot table, Pivot Chart, and analysis techniques to make predictions on the availability of the listing properties., Most people prefer to stay in an Entire Home or Apartment. Queens Neighborhood group has a maximum price regarding Room Type and is also the busiest host. Most Listings are from the Manhattan Neighborhood Group. SUPERSTORE DATA Capstone Project, The dataset describes sales of a superstore from a huge supermarket., Kaggle, As per the data set got some valuable insights, data analysis, data visualization, Dashboarding, and Reporting for the superstore., Ultimately use Excel, Pivot table, Pivot Chart, Data cleaning, Slicer, Dashboard, and analysis techniques to solve the questions., We will get the Highest profit, Highest sales, Sub-Category Quantity/ Highest sales, Segment highest Sales, Region Discount, Category wise Highest/Lowest Sales many more results.
Disclaimer
I solemnly declare that the particulars of information and facts in the resume are complete and correct and I take full responsibility for the accuracy of the information.
Personal Information
- Father's Name: Purna Chandra Shankhua
- Mother's Name: Parbati Shankhua
- Date of Birth: 05/25/94
- Gender: Male
- Nationality: Indian
- Religion: Hindu
Timeline
Centre Head
My Branch Services Pvt. Ltd.
09.2024 - Current
Team Leader
Synapse Lab Pvt. Ltd.
01.2023 - 07.2024
Financial Consultant
HDFC Life Insurance Company Ltd.
02.2020 - 09.2022
Associate
Vision India Services Pvt. Ltd.
01.2018 - 03.2020
Bachelor of Science - undefined
F.M. University
CHSE - undefined
Khaira
BSE - undefined
Md. Pur
Learning Path in Data Analyst -
Board Infinity
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