Prateek Tandon
Delhi
Summary
Experienced HR professional with 3.5 years in Talent Acquisition, specializing in Walk-in Recruitment, Vendor Management & Recruitment Strategies. Proven expertise in high-volume recruitment drives & end-to-end hiring processes. Complemented by experience as a Business Analyst & Supervisor. Bringing operational & analytical skills to drive recruitment excellence.
Overview
9
9
years of professional experience
Work History
Talent Acquisition Associate
Concentrix + Webhelp
06.2022 - Current
- Involved in end to end hiring process that includes (Sourcing, Screening and Offer Role Out) ensures quality and transparency throughout the process
- Assist with scheduling initial screening interviews and coordinating with hiring managers for telephonic interviews and or face-to-face interviews with prospective applicants
- Adhere to Recruitment Guidelines and ensure 100% process compliance
- Working with Applicant Tracking System (ATS) and HRIS Tools (Workday, SHL & Hire Pro)
Business Analyst
Tata Consultancy Services (TCS)
12.2019 - 06.2022
- Handled customer inquiries & resolved issues via phone, email & chat
- Recovered delinquent accounts through negotiation & payment plans
- Provided technical support & troubleshooting for products/services
- Upsold & cross-sold products/services to increase revenue growth
- Proficiently worked with tools like MIS View to drive process efficiency
- Recognized as 'Employee of the Month' for outstanding performance
Talent Acquisition Specialist
Concentrix + Webhelp
03.2019 - 11.2019
- Completed German language training (B1 Level) with specialized modules
- Learned Deutsch Schreiben, Lesen, and Hören skills for professional application
- Supported walk-in drives and recruitment functions, gaining industry insights
- Developed expertise in office operations, vendor management, and process efficiency
Senior Service Representative
Concentrix + Webhelp
04.2018 - 02.2019
- Managed Inbound/Outbound Customer Service Calls: Resolved international client queries for 4G & Telecom Services
- Provided Product/Service Information: Addressed customer inquiries on data plans, offers, internet speed, broadband, 4G networks, and SIM activation
- Troubleshot Technical Issues: Resolved problems related to internet, telephone, broadband, and routers, delivering timely solutions
- Delivered Exceptional Customer Experiences: Focused on meeting customer satisfaction targets, process goals, and quality standards
- Developed Team Members: Participated in training programs and mentored new hires to enhance team performance
Supervisor
Scoop Brand Holdings Pvt Ltd.
10.2015 - 07.2017
- Supervised civil and interior workflows for high-profile clients (Indigo Airlines, Aditya Birla, Cinepolis), ensuring timely project delivery
- Utilized AutoCAD, AutoCAD 3D, and Adobe tools to draft and review designs, and performed quality checks to maintain high standards
- Coordinated site activities, including recce, surveys, site supervision, retail management, costing, and estimation, to ensure seamless project execution
Education
Graduation - Bachelor of Science
Swami Vivekananda Subharti University
Meerut, Uttar Pradesh 10.2021
Diploma - Civil Engineering
Sai Nath University
Ranchi, Jharkhand09.2015
Skills
- Vendor Management
- Technical Recruiting
- Talent Acquisition & Management
- MS Office
- Workday
- ATS & HRIS Tools
Languages
English
Hindi
Awards
- OPS ROCKSTAR, 10/01/23, Recognized for outstanding recruitment performance with: 488 new joiners, 89% offer-to-joining conversion rate.
- Leadership Excellence Award, 10/01/23, Recipient of the prestigious Amazon Townhall RNR Award, recognizing exceptional leadership and outstanding contributions.
- OPS ROCKSTAR, 10/01/23, OPS ROCKSTAR Award (Q3, 2023) Received special recognition from Yogesh Rastogi, VP - Talent Acquisition, for exceptional performance and outstanding contributions.
- OPS ACER, 07/01/23, Recognized by Yogesh Rastogi, VP - Talent Acquisition, for outstanding performance and contributions to the organization.
Personal Information
Willing To Relocate: Anywhere
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Talent Acquisition Associate
Concentrix + Webhelp
06.2022 - Current
Business Analyst
Tata Consultancy Services (TCS)
12.2019 - 06.2022
Talent Acquisition Specialist
Concentrix + Webhelp
03.2019 - 11.2019
Senior Service Representative
Concentrix + Webhelp
04.2018 - 02.2019
Supervisor
Scoop Brand Holdings Pvt Ltd.
10.2015 - 07.2017
Graduation - Bachelor of Science
Swami Vivekananda Subharti University
Diploma - Civil Engineering
Sai Nath University
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